Associate Customer Service Representative, B2B

3 weeks ago


Kohler, United States Kohler Full time

Work Mode: Remote_

**Location**:Remote - United States

**Opportunity**
- Provide world class customer service to Customers while maintaining a positive, problem-solving approach
- Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers
- Performs the following responsibilities within established policies, procedures, and parameters

**Specific Responsibilities**
- Learns and understands basic Customer Service processes
- Lead point of contact for domestic, international, retail, and/or ecommerce customers.
- Understands basic order fulfillment and physical distribution network principles
- Learns, understands, and promotes self-service tools including KCIC, SharePoint, & EDI; effective at handling basic customer inquiries
- Project Support as required by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and service improvement initiatives.
- Within defined policies and procedures, the A-CSR is responsible for:

- managing customer orders and claims, may include credit card transactions, changes, cancellations
- clearing order error logs, addressing pricing, order protocol, and quote related issues

**Skills/Requirements**
- High school diploma or GED required; Associates or bachelor’s degree preferred.
- A minimum of two years’ total work experience is required, with 1+ years’ experience in Customer Service.
- Comprehension of Microsoft Office suite is required to be successful in this position.
- Completion of internal Brand Ambassador Program required within first 12 months of employment.

**Work from Home Requirements (Equipment Provided)**
- Applicant will secure and be responsible for paying their own internet expenses.
- Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
- All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
- Freedom from other responsibilities; you must be focused on delivering a world class service experience.
- Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM. Closing shifts are required to stay online until 5:02PM.

**_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**

**Why Choose Kohler?**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

**About Us



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