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Inside Sales Representative, Wellness Products
4 months ago
Work Mode: Remote_
**Location**:Kohler, WI
**Opportunity**
Under the direction of the Associate Director of Business Development - Wellness, this position acts as a Brand Ambassador and full-service concierge for Kohler Wellness customers. This role responsible for being the single point of contact for the entire customer journey, including: helping convert product interest into orders, managing orders from purchase through delivery, troubleshooting and problem solving during and after installation and creating a world class customer experience.
A Wellness Concierge will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up we invite you to join our newly forming Wellness Team.
**Specific Responsibilities**
- When requested provide order status updates, shipping information and tracking of a shipment.
- Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations.
- Maintain clean, organized customer records using CRM.
- Proactively reach out to prospective customers, identifying and creating value.
- Proactively work with supply chain to confirm lead times and provide our top customers with open order reports.
- Be part of a culture and engage in ways to boldly innovate our sales and service model and take calculated risks to provide a gracious customer experience, how and when the customer chooses.
- Identify, provide actionable solutions for and implement process improvements.
**Skills/Requirements**
- 2+ years of customer facing experience, luxury product category preferred.
- Some post secondary education preferred.
- Must be highly detail oriented and demonstrate strong written and verbal communication.
- Must be self-motivated and able to accel while working remotely or in an office setting.
- Hours of availability: Monday through Friday 8:00am - 7:00pm CST and some weekend coverage as this business channel develops. Required schedule flexibility in the future as operation grows to accommodate customers from coast to coast.
- Must possess a growth mindset and be able to accel in a rapidly changing start-up environment. Applicants who are strong on planning, detail and accuracy, as well as being demonstrably creative thinkers will help Kohler grow this new business unit. Must possess substantial skills in written and oral communication with all levels of Management and with outside contacts.
LI-Remote
LI-KZ1
**_ Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**
**Why Work at Kohler Co.?**
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth
**About Us
