Collections Specialist

3 weeks ago

Madison, United States State of Wisconsin Full time

**Introduction**:
The Wisconsin Department of Children and Families (DCF), Division of Management Services (DMS), Bureau of Finance (BF), Collections Section is currently recruiting to fill a **Collections Specialist** position in Madison, WI. DCF offers great **benefits**, personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF’s complete compensation package, please visit our Total Rewards Calculator

This position is headquartered at our Madison, WI office. This position will be on a rotating schedule and be required to be in the office every third week, plus as needed for coverage. This schedule may change based on training or operational needs. **Employees need to report to the 201 W. Washington Ave. Madison, WI office on their first day for onboarding and orientation.**

High speed internet access is required to meet the needs of hybrid work.

Come see why DCF is such a great place to work

**Position Summary**:
This position is responsible for the collection of public assistance debt, including determining and initiating legal action. This position requires extensive knowledge of chapter 49 Wisconsin Statutes, legal precedent, lien priority law, execution and exemption law, Federal bankruptcy law and state insolvency law.

View the complete position description.

**Salary Information**:
The starting salary is between $20.24 and $28.00 per hour ($42,099 and $58,240 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment.** Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.**

The pay schedule/range is 07-04. A one-year probationary period may be required.

**Job Details**:
**Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.**

**Qualifications**:
**Minimally qualified applicants will have**:

- Experience interpreting and/or responding to inquiries, disputes, and/or other general requests
- Experience analyzing accounts (determining proper repayment, proper course of action, etc.)
- Experience working with debt collection and/or related financial processing (accounts receivable, reconciliation etc.)

**Well-qualified applicants will have**:

- Experience interpreting and/or explaining policy, laws and/or statutes
- Experience acting as a liaison with third parties (state agencies, counties, public, etc.)
- Experience working on a project (collaborating and/or coordinating with others, working toward a goal, working within timeframes, etc.)
- Experience working with fiscal payment posting and cash/check handling in high volume

**How To Apply**:
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

**Veterans with at least a 30% service-connected disability rating should contact the HR Specialist listed in this posting regarding eligibility for consideration under the non-competitive appointment process.** **For a list job categories that match our positions, see our **Military Crosswalk** to match your skills.**

**Deadline to Apply**:

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