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Housekeeping Coordinator
4 months ago
**Pay based on experience | Requires flexibility to work various shifts**
In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our hotel guests are happy, rested, and ready to enjoy all the property has to offer? As a Housekeeping Coordinator you will perform clerical and administrative duties to support the Hotel Housekeeping department. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
**Principal Duties and Responsibilities (*Essential Functions)**
- Perform clerical duties to include but not limited to ordering office supplies and equipment; conducting supply inventory; tracking attendance and disciplinary issues; answering phone calls; scheduling and coordinating meetings; taking and distributing meeting minutes; maintaining department files; and distributing department mail.
- Draft, and edit reports, memos, letters, billing adjustments, and other documents.
- Coordinate the work assignments for housekeeping staff including Room Attendants and House Persons.
- Prioritize cleaning duties and verify and provide updates on status of completed rooms and work areas.
- Receive calls from guests and other departments and dispatch information to the appropriate person to ensure completion of task. Address guest inquiries, special requests, or complaints promptly with positive resolutions.
- Maintain records of rooms that receive cleaning approval and rooms that require further cleaning and maintenance.
- Interact with all hotel departments to ensure that cleaning standards and processes are completed safely and on time with mínimal disruption to business operations.
- Track room vacancies for cleaning and maintenance by monitoring software.
- Distribute and collect radios, keys, and other necessary tools at the beginning and end of each shift.
- Maintain a safe, sanitary, and organized work environment.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedures and regulations.
- Perform other duties as assigned.
**Job Qualifications**
- High School Diploma or equivalent required and 1 year of clerical, administrative assistant, or related experience preferred.
- One year of hotel housekeeping or related work experience is preferred.
- Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office, with the ability to demonstrate basic Microsoft Word and Excel skills. Prior Kronos time keeping software knowledge preferred.
- The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects
- The ability to use basic math skills including adding, subtracting, multiplying, dividing, counting using whole numbers and fractions.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with guests and team members professionally.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, While balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus_._
**Working Conditions**
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.
