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Vp, Customer Service

3 months ago

Miami, United States Pompa Program Full time

**About Pompa Program**:
**About the role**:
We are seeking an experienced and dynamic Vice President of Customer Service to join our executive team. The VP of Customer Service will be responsible for overseeing all customer service operations, ensuring an exceptional customer experience, and driving continuous improvement in customer satisfaction. This role is crucial in maintaining and enhancing the reputation of Pompa Program as a leader in the health and wellness industry.

**Responsibilities**:

- Develop and implement a comprehensive customer service strategy aligned with the company's mission and values.
- Lead, mentor, and manage the customer service team to ensure high performance and professional growth.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of the customer service operations.
- Collaborate with other departments, including Marketing, Sales, and Product Development, to ensure a seamless customer experience.
- Oversee the development and maintenance of customer service policies, procedures, and standards.
- Drive continuous improvement initiatives to enhance customer satisfaction and loyalty.
- Handle escalated customer issues and complaints with professionalism and empathy, ensuring resolution in a timely manner.
- Analyze customer feedback and data to identify trends and opportunities for improvement.
- Ensure compliance with regulatory requirements and company policies.

**Requirements**:

- Minimum of 10 years of experience in customer service management, with at least 5 years in a senior leadership role.
- Proven track record of developing and implementing successful customer service strategies.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Passion for health and wellness, with a belief in the body's natural ability to heal.
- Experience working in a mission-driven and faith-based organization is a plus.

**Compensation Range**:

- Post $190k-220k salary_

We are a rapidly growing company with a passionate team dedicated to making a difference in people's lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.

**_Currently we are only open to remote employees residing in the following states: AZ, CA, CO, FL, GA, IN, MA, NJ, NV, NY, OH, OR, PA, SC, TX, TN, UT, VA, WA_**
- Pompa Program is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
- All Pompa Program interviews are conducted via video or phone. You will never be asked to download Microsoft Teams or interviewed by text. _
- Pompa Program does not accept unsolicited resumes from employment agencies._