Assistant Manager

4 weeks ago

Oconomowoc, United States Ace Hardware of Oconomowoc Full time

Ace Hardware of Oconomowoc is a locally owned family business started in 1976. We are committed to being "The Helpful Place" by offering our customers knowledgeable advice, helpful service and quality products. As the helpful hardware folks in your community, we promise that helping you is the most important thing we have to do today.

We are looking to hire another great full time member to our family business with the opportunity to grow within the company.

General Summary...
The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
Provide positive representation of store.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have stores best interest taken into consideration.

Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Work with General Manager and Assistant Manager on all aspects of running the store.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, and reports.
Perform all other duties as assigned.

Inventory & Merchandising
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates
Assist in training of all associates.

Leadership
Manage all aspects of store operations in the absence of the General Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.

Other Essential Requirements
Proficient with computers and or willing to learn. Positive attitude.

Education
High School or GED equivalent.

Experience
Previous retail management experience preferred. Hardware experience preferred.

Physical Demands
Standing, walking, lifting (up to 60lbs).

Attention to details. Good with people. Fine with computers.
This is a full/part time position.

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