Customer Service

1 week ago

Des Plaines, United States Great Northern Corporation Full time

Why Great Northern

Privately held, Great Northern Instore, a division of Great Northern Corporation, is a Multi-Million Designer, Engineering, and Manufacturer of Custom Permanent Point of Purchase Displays and Retail Fixtures.

Great Northern is committed to making a difference in the lives of our team members, customers, and the communities in which we live and work. Many of our team members were referred to by their friends and families who are already a part of the Great Northern team.

The Benefits of Great Northern
- Competitive 401K match and a historically generous profit-sharing retirement savings contribution
- Paid vacation during your first year of employment
- Medical PPO, HSA, dental, and vision insurance
- Wellness Program
- Life Insurance
- Health/fitness and tuition reimbursements
- Opportunities to advance your career and compensation level.
- Annual merit increases as well as market benchmarking to ensure competitive wages.

**Position Summary**:
You will be pivotal in ensuring seamless communication and collaboration with clients, managing deliverables, and overseeing the efficient execution of client orders. Your responsibilities will encompass a diverse range of tasks including project managing all development for various customer accounts, including all our Customer Relationship Management System tasks and follow-ups on deadlines, and overseeing each phase of a project through production, shipment, and invoicing.

**Main Responsibilities**:

- Actively participate in meetings and calls with clients, ensuring effective communication and understanding of client expectations.
- Manage the coordination of client deliverables, including supplied materials, approvals, artwork, purchase orders, and any special requirements for individual orders.
- Accurately input customer orders into the system, aligning them with customer requirements, purchase orders, and internal pricing estimates.
- Coordinate releases for shipment and provide tracking information upon completion.
- Provide inventory reports to clients as needed.
- Provide quote letters when required.
- Schedule launches, kickoffs, and pre-pros for various stages of each new project.
- Understand the special invoice requirements for each client and coordinate with the internal team.
- Provide support for Account Managers. If not directly helping, coordinate the right people to support any requests.
- Monitor orders approaching their promised date, ensuring that the logistics team is well-informed about a seamless shipment process.
- Other duties as determined by the Vice President of Sales

**Qualifications**:

- Demonstrate clarity and conciseness in communication.
- Adaptability in engaging with individuals possessing diverse personalities.
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Teams
- Enterprise Resource Planning & Customer Relationship Management Systems knowledge
- Technical knowledge is a plus. Must have a general understanding of technical drawings.
- Capable of understanding and addressing client needs effectively.
- Point of Purchase Displays Background Preferred

Pay/Schedule
- Commensurate with Experience
- 8:00 am to 4:30 pm Monday to Friday

Opportunities for Growth

You will have the opportunity to learn new skills and acquire new knowledge that can be applied to grow into new positions with higher pay. Furthermore, you can grow your career with Great Northern through advancement opportunities available at our facilities both locally and nationally.

Expectation

To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.

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