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Customer Service Representative
4 months ago
We seek a high-energy, customer-focused Customer Service Coordinator to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative/ Service account Assistant will play an essential role in prescreening drivers for our customers according to the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group.
Responsibilities
Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services
Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience
Respond promptly to customer inquiries professionally and courteously
Resolve customer concerns, issues, and complaints effectively and efficiently
Identify and recommend process improvements to enhance customer satisfaction
Maintain a positive and empathetic attitude towards customers at all times
Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
Review of driver documentation required for proper onboarding
Enter and verify client information in systems to ensure records are kept up-to-date
Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
Manage and maintain a clean and organized reception area welcoming visitors
Ensure security protocols are followed for visitor access
Assist with other tasks as the company needs.
Requirements
High school diploma or equivalent relevant experience
Experience in customer service; preferably in the transportation industry
Customer obsession mentality
Data entry and documentation skills Customer Service Coordinator DOT PRESS RELEASE/ Lorem ipsum dolor.
Excellent attention to detail; ability to perform repetitive tasks with a high degree of accuracy
Demonstrate aptitude to learn quickly and be proactive
Abilities to multitask effectively
Strong written and verbal communication skills
Fully bilingual in English and Spanish (Required)
Experience with Microsoft Office (Microsoft Excel, Word)
Characteristics of a Simplex Employee
Optimistic Attitude
Problem Solver
Passionate
Team Player
Eager to Learn
Adaptable
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services. At Simplex Group our vision is: Empowering the Dreams of Those Delivering to America
