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Customer Service Specialist

4 months ago

Des Plaines, United States Nu-way Industries Full time

Job Type

Full-time

Description

•Create and maintain the Customer database with all Customer information including: Account number, Billing and Shipping addresses, Contacts, Representatives (Sales, Customer Service, Planning), Financial information, Shipping Manifests, Industry Classifications, Customer Specific Quality and any other requirements per EUP instructions

•Enter and maintain the Customer's purchase orders to ensure the Customer's requirements are accurately entered into the system for further processing by Engineering, Production, Quality, Shipping and Accounting processes

•Utilize the Case Management system by following EUP instructions to record and process Customer returns or complaints

•Proactively work to prevent or resolve potential issues by monitoring Customer activities and seek resolution with Manager

•Cultivate strong relationships with assigned Customers to ensure high levels of satisfaction

•Maintain appropriate confidentiality in regards to Customers, accounts and internal processes

•Ensure on a daily basis that workstation area is clean and orderly

Requirements

•Minimum 2 years in Sales/Customer Service environment preferably within a manufacturing company

•Fully proficient in MS Office applications (Outlook, Excel, and Word) and able to perform tasks within company's ERP system (Epicor preferred)