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Manager, Regional Operations

3 months ago

Orlando, United States Planet Fitness Full time

About Us:
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started

Overview:
The Manager, Regional Operations will lead a region, with a minimum of 5 clubs, through driving the culture and living the values of the Planet Fitness organization. The Manager, Regional Operations will drive revenue and profitability, flawlessly executing Planet Fitness brand standards, developing talent, and promoting an exceptional member experience through dynamic and inspirational leadership.

This role will be based out of Orlando, FL.

**Responsibilities**:
**The People**
- Develop and execute a workforce plan that supports an exceptional member experience.
- Work closely with the Club Manager, HR, and their leader to ensure clubs are consistently staffed on all shifts.
- Grow the team’s skills, knowledge, and abilities through targeted training programs and individualized development plans.
- Execute a comprehensive talent management program that supports club growth through the identification of key talent, succession planning, and structured development plans.
- Promote a high-performance culture through consistent mentoring and coaching of team members and managers, inclusive of performance evaluations. Find opportunities to recognize and reward great work.
- Engage team members on club visits and identify ways to motivate and inspire their best work.
- Ensure leaders can manage conflict in a timely, respectful, and fair manner.

**The Business**
- Drive consistent results, club-to-club, using key performance indicators as a tool to optimize financial performance and profitability. Identify key wins and opportunities and present game plans at monthly business review sessions.
- Manage a P&L; using key levers to drive revenue and reduce expenses.
- Execute the regional marketing plan, including local marketing efforts.
- Lead the opening of new, renovated, and relocated corporate locations. This includes pre-sale, staffing, training, and facilities management. Oversee capital expenses.
- Drive operational excellence through consistent club surveys and coaching to ensure clubs are meeting Planet Fitness standards for safety, service, and cleanliness.
- Demonstrate +1% customer service by resolving member services complaints in a timely manner.
- Be proficient in all operations procedures and PF programs; including ABC, FRM, JobVite, DataTrak, PFU and CPR.

**The Leader**
- Prioritize and plan work through a transparent posting of a quarterly calendar that is inclusive of in-club visits and executing weekly, monthly, and quarterly routines.
- Build a cross functional network of resources to best support the needs of the field.
- Demonstrate awareness; adapt communication methods and styles to all levels within the organization and to club members.
- Take the initiative and lead an organization through change initiatives.
- Invest in your self-development through a structured development plan.
- Lead through the lens of the Planet Fitness core values: Integrity, Transparency, Passion, Respect, Excellence, While Having Fun.

Qualifications:

- Willing and able to travel approximately 100% of the time; some nights and weekends required
- Bachelor’s Degree preferred
- 3-5 years of multi-unit experience preferred with a customer-focused business
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outl