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Assistant Vip Experience Manager

1 month ago

Nashville, United States 1 Hotel Nashville Full time

Overview:
**Grow with us...**:
As a luxury lifestyle hotel brand inspired by nature,1 Hotel Nashville cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service.

1 Hotel Nashville has an opportunity for a service-minded Assistant VIP Experience Manager to lead and inspire our great-natured service team. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role. You will work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences throughout the hotel and partner with operational departments to ensure flawless execution.
- Oversee opening, closing, and operations of Harriet's Rooftop.
- Oversee the host team and operations within Harriet's Rooftop.
- Communicate vital guest information to applicable operational departments.
- Customize opportunities and experiences for guests above and beyond operational standards.
- Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.
- Review guest comments, guest satisfaction results and other data to identify areas for improvement.

Qualifications:
**About you...**:

- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- Excels at communication, both verbal and written.
- Is flexible and willing to meet the demands of a 24-hour operation.
- Prior experience in a quality luxury hotel brand.

**About us**

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

- Designed by Nature work environment
- Health & Wellness
- Competitive Medical, Dental & Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can

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