See more Collapse

VIP Guest Ambassador

2 months ago

Nashville, United States Omni Hotels Full time
LocationNashville HotelThe Omni Nashville Hotel was specially created to be an authentic expression of Nashvilles vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the citys distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotels associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.Job Description**$500 Sign-On Bonus**Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts If you love hospitality, and have a passion to serve others then youll love working with the Omni Nashville Hotel apply todayResponsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.ResponsibilitiesFacilitate the Select Guest program and insure Select Guest needs/requests are met.Make /change/cancel reservations.Handle mail/correspondence.Process confirmations and 800 number reservations as needed.Maintain the Select Guest Database (profiles that contain guests preferences)Ensure proper handling of Select Guest, and VIP reservations through communication with the operational departments of the hotel.Place reserved specials and amenities in room for select guests.Execution of assigned tasks utilizing Microsoft Office and the Internet.Be familiar with all systems and equipments as related to the Front Office (Opera, Alice, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel).Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.Be an ambassador for the hotel to build and maintain a loyal customer base.To be thoroughly acquainted with all check-in and check-out procedures and policies.To appropriately protect confidential guest information and guest room key access according to front office SOPs.Respond to any reasonable task as assigned by management.Aid guests in locating other areas of the hotel (walk them to destination if possible).Familiarity with parking validation procedures.Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.Be pleasant, smile and greet all guests, using surnames when obtained.Maintain Four Diamond standard of guest services.Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.Be familiar with local attractions and businesses. Be sure to recommend on-site venues first.Be familiar with all hotel facilities and amenities.Be familiar with the inter-relationship between the different departments.Understand the importance of our Medallia scores.Proper phone etiquette; answering the phone with a smile in your voice.Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.Deliver personalized, memorable guest experiences by utilizing the Power of One.Perform other duties & special projects as assigned by the management team.QualificationsMust have strong communication, presentation, training, and organizational skillsExcellent customer service, up-selling, communication and problem-solving skillsMaintain a professional business appearance, attitude, and performanceMust be able to work a variety of shifts, including weekends and holidaysPrior customer service experience required, preferably in hotels.ENVIRONMENT & POSITION ANALYSIS:Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.Stand, walk or sit for an extended period or for an entire work shift.Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.TOOLS & EQUIPMENT:Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, bell cartOmni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.

by Jobble

We have other current jobs related to this field that you can find below

  • VIP Check-In Agent

    4 weeks ago

    Nashville, United States Marriott Full time

    Additional Information Prior hotel experience required, Pay: $21.00/hour Job Number 24123244 Job Category Rooms & Guest Services Operations Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...

  • VIP Check-In Agent

    2 months ago

    Nashville, United States Marriott International Inc Full time

    Additional Information Pay: $21/hour, Open Availability, Prior Experience in a Hotel Required Job Number 24111081 Job Category Rooms & Guest Services Operations Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type...

  • Funeral Ambassador

    2 months ago

    Nashville, United States Park Lawn Memorial Group, LLC. Full time

    Job DescriptionJob DescriptionWhy Work for Harpeth Hills Funeral Home? Service At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession. Benefits Financial assistant programs...

  • Guest Services Supervisor

    2 months ago

    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionWelcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team...

  • Guest Service Agent

    3 weeks ago

    Nashville, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Service Agent

    2 months ago

    Nashville, United States Kimpton Hotels & Restaurants Full time

    Job Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart....

  • Housekeeping Guest Room Attendant

    4 weeks ago

    Nashville, United States Omni Hotels Full time

    Location: Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashvilles vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between...

  • Guest Services Representative

    3 weeks ago

    Nashville, United States Schulte Companies Full time

    Job DescriptionCollegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Nashville and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIESGreets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and...

  • Guest Experience Liaison

    2 months ago

    Nashville, United States The Joseph, A Luxury Collection Hotel, Nashville Full time

    WHO YOU ARE You love being the person others can rely on. You are the first and lasting impression for our decisive and discerning world travelers. You are the first one to greet them as they arrive and enter our intimate lobby/ living room. Guests feel like you are always one step ahead because what they need is done before they even can ask, going the...

  • Guest Experience Liaison

    2 months ago

    Nashville, United States The Joseph, a Luxury Collection Hotel, Nashville Full time

    WHO YOU AREYou love being the person others can rely on.You are the first and lasting impression for our decisive and discerning world travelers.You are the first one to greet them as they arrive and enter our intimate lobby/ living room. Guests feel like you are always one step ahead because what they need is done before they even can ask, going the extra...

  • Front Desk Agent

    3 weeks ago

    Nashville, United States Nashville Hospitality Concepts Full time

    Job DescriptionJob DescriptionEssential Duties and Responsibilities:  Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises and assign duty roster for F/O attendant, Concierge, Bell...

  • Front Desk Agent

    2 months ago

    Nashville, United States Nashville Hospitality Concepts Full time

    Job DescriptionJob DescriptionEssential Duties and Responsibilities:  Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises and assign duty roster for F/O attendant, Concierge, Bell...

  • Destination Ambassador

    3 weeks ago

    Nashville, United States Marriott International, Inc Full time

    Job DescriptionAdditional Information Pay: $17.00/hour, Weekday and Weekend availabilityJob Number 24126874Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type...

  • Destination Ambassador

    3 weeks ago

    Nashville, United States Marriott International, Inc Full time

    Additional Information Pay: $17.00/hour, Weekday and Weekend availabilityJob Number 24126874Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY  ...

  • Guest Service Representative

    1 month ago

    Nashville, United States Schulte Hospitality Group Full time

    Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team at Hilton Nashville Airport ! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external...

  • Front Desk Agent

    3 weeks ago

    Nashville, United States Turnberry Associates Full time

    ** Front Desk Agent (PM Shift)** **Job Category****:** Operations **Requisition Number****:** FRONT04500 Showing 1 location **Job Details** **Description** **About the JW Marriott Nashville :** The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the...

  • Guest Service Representative

    4 weeks ago

    Nashville, United States Schulte Companies Full time

    Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team at Hilton Nashville Airport! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above...

  • Front Desk Agent

    2 months ago

    Nashville, United States Turnberry Associates Full time

    ** Front Desk Agent** **Job Category****:** Operations **Requisition Number****:** FRONT004955 Showing 1 location **Job Details** **Description** **About the JW Marriott Nashville :** The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music...

  • Lobby Ambassador- ICE

    5 days ago

    Nashville, Tennessee, United States Marriott International Full time

    Additional Information Seasonal, Pay: $18.00/hour, Open Availability Required, Seasonal position starting in OctoberJob Number Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type...

  • Front Desk Supervisor

    2 months ago

    Nashville, United States Turnberry Associates Full time

    ** Front Desk Supervisor** **Job Category****:** Operations **Requisition Number****:** FRONT04800 Showing 1 location **Job Details** **Description** **About the JW Marriott Nashville :** The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art...