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Front Desk Agent

2 months ago

Berkeley, United States FAIRMONT Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

- To consistently offer professional, friendly and engaging service
- To maximize revenues by upselling and following budget guidelines
- To handle Guest concerns and react quickly, logging and notifying proper areas
- Be fully competent in all reception and cashier duties
- To balance operational and Colleague needs
- To assist guests regarding hotel facilities in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned

**Hourly Rate**: $23.86 USD Gross Hourly
**Qualifications**
- Previous experience in a similar role an asset
- Previous PMS experience required
- Must be able to type 25 words per minute
- University/College degree in a related discipline is an asset
- Must possess professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

**Visa Requirements**: Must provide proof of eligibility to work in the United States.
**Additional Information**
**What is in it for you**:

- Travel benefits for you and your friends and family locally and around the world
- Continuing educational learning programs
- Opportunity to develop your talent and grow within your resort and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, such as Diversity & Inclusion and environmental programs