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Front Desk Receptionist
4 months ago
The individual in this role would support a concierge desk that is open 365 days per year, should expect a schedule that includes weekends and holiday shifts on an as-needed basis.
- Provides personal services to visitors and office tenants such as arrangement of transportation & travel arrangements, wayfinding, parking validations, reception services, specialized amenities, meal & activity reservations, and guest & administrative support, etc. Also assists with administrative support and tasks, shipping, catering & events planning, coordinating car detailing, laundry & dry-cleaning services, gift & package orders, and other services as needed.
- Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in a friendly, professional manner. Maintains accurate records of service requests and status.
- Maintains records and logs of service requests and visitor requests by tracking their status.
- Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.
- Maintains a file of services including transportation sources, accommodations, and referral contacts.
- Serves as the point-of-contact for the facilities team as a representative of the Workplace Concierge team.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Must-Have Skills:
- Prior Customer Service experience required.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Good organizational and strong problem-solving skills. Highly adaptable and flexible.
- Warm and engaging demeanor and has the ability to assess circumstances, empathize, and offer help.
- Utilizes a high level of attention to detail as well as strong interpersonal skills.
- Ability to calculate simple figures such as percentages.
- Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
- Ability to work flexible work schedules based on office needs.
- Nice to have skills: Outlook, Word, Excel, PowerPoint
**Job Types**: Full-time, Temp-to-hire
Pay: $19.96 - $22.59 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Weekends as needed
**Education**:
- Bachelor's (preferred)
**Experience**:
- Front desk: 2 years (required)
Ability to Commute:
- Los Angeles, CA 90015 (required)
Ability to Relocate:
- Los Angeles, CA 90015: Relocate before starting work (required)
Work Location: In person
