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Operations/event Manager
4 months ago
The Operations Manager is the person 2nd in charge in the building and assists the General Manager in the overall management, promotion, and operation of the facility, including screening, red carpet events, receptions, P&L/financial management, marketing, staffing, and day to day Operations of an Historic building.
**What we look for in an Operations/Events Manager**
- Motivated, achievement-orientated individual with the ability to positively connect with guests, employees, and corporate office personnel.
- Utilizes knowledge and experience to easily recognize opportunities to improve the operations of the theatre.
- Passion for and commitment to the theatrical industry.
- Takes pride in providing exceptional services to meet all the needs of our guests.
- Thrives working in a fast-paced, rewarding environment.
**Operations Duties & Responsibilities**
- Handle day-to-day tasks such as performing opening and closing procedures, cash handling and performing nightly and weekly inventories.
- Assist in creating an environment that consistently provides high levels of customer service.
- Resolve guest concerns regarding service, movie, concession products, facility condition, overall experience and more.
- Proficient in all the functions of the POS system.
- Identify system improvements and implement changes with approval of the General Manager
- Handle floor operations such as allocating resources effectively, recognizing and anticipating problems, and reacting quickly to provide solutions.
- Complete reports accurately and in a timely manner.
- Accomplish human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and when necessary, disciplining employees.
- Communicate job expectations to staff -- plan, monitor, appraise, and reviews job performance and enforces policies and procedures.
- Control costs by ordering proper amount of product according to business levels and minimize waste (spoilage/damage).
- Ensure the highest quality products and achieve accurate product inventories.
- Ensure outstanding on-screen presentation.
- Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures and overseeing stage operations. Comply with all legal regulations.
- Manage, coordinate, and respond in a timely manner to all requests from the corporate office.
- Delegate projects and assignments to others and follow up on the performance and completion of tasks.
- Demonstrate an ownership to all the responsibilities and operations of the theatre
**Screenings, Red Carpet Events, Receptions Responsibilities**
- Preparation and coordination with corporate staff for all types of events. This includes, but is not limited to staffing, fees, supplies, equipment rentals, security, catering, etc.
- Handle calendar tracking of all events and all functions to set up events in the ticketing system if needed.
- Must have the ability to adapt to changes in schedules and events.
- Coordinate all operations between clients and various in-house staffing and vendors.
- Supervise all staff during events (ticketing, security, ushers, caterers, backstage, green room, etc.).
- Approve with corporate staff all aspects of the event prior to the day of the event.
- Delegate effectively to ensure the entire operation is running smoothly while being accessible during event to resolve issues that might arise.
- Analyze each event’s performance and forward any required reporting on the event to the corporate office.
- Management of all marketing materials.
**Requirements**:
- Must possess excellent communication skills.
- Must be a team player and have good leadership skills.
- Must have reliable transportation.
- Hours to include nights, weekends, and holidays.
- Minimum 5 years in customer service.
- Minimum 3 years’ experience as a manager in theatrical/event related business.
- Advanced knowledge of MS Office.
- Strong organizational planning and time management skills.
Pay: $71,900.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
People with a criminal record are encouraged to apply
**Experience**:
- Customer service: 5 years (required)
Ability to Relocate:
- Los Angeles, CA 90028: Relocate before starting work (required)
Work Location: In person