Event Services Manager

7 days ago

Los Angeles, United States Sheraton Universal Hotel Full time
Job DescriptionJob Description

JOB SUMMARY: Event Services Manager

Responsible for preparing all event documentation and coordinates with Sales & Catering, Property Departments and Customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events (Group Sales & Local Catering Group Events). This position primarily handles events of average complexity and ensures their property events have a seamless turnover from sales & catering to service back to sales & catering. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other departments and employees, ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups and catering events

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales & catering. • Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (banquet event order meeting, block review, etc). Supporting and Coordinating with the Sales & Marketing and Catering Function.

• Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities.

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


  • Business Development Manager

    6 days ago

    Los Angeles, California, United States PRO EM National Event Services Full time

    Job Description**Account Executive - Tenting/Rental Industry**We are seeking a highly motivated and experienced Account Executive to join our team at PRO EM National Event Services. As a key member of our sales team, you will be responsible for developing and maintaining relationships with existing clients, as well as identifying and pursuing new business...

  • Event Security Specialist

    3 days ago

    Los Angeles, California, United States Allied Universal Event Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Event Security Specialist to join our team at Allied Universal Event Services. As an Event Security Specialist, you will be responsible for ensuring the safety and security of guests, staff, and venue ownership group assets at various events and venues.Key ResponsibilitiesEvent Day Preparation...

  • Event Service Specialist

    1 week ago

    Los Angeles, California, United States Crescent Services Full time

    About Crescent ServicesFor over a century, Crescent Services has been committed to enhancing the experiences of our members and guests through exceptional service and hospitality. Our facilities encompass top-notch athletic and wellness amenities, award-winning dining options, and versatile event spaces designed for both social and corporate...

  • Event Service Specialist

    1 week ago

    Los Angeles, California, United States Crescent Services Full time

    About Crescent ServicesFor over a century, Crescent Services has been committed to delivering exceptional experiences for our clients and their guests. Our facilities encompass top-notch dining options, elegant event spaces, and a variety of social and business gatherings.Position OverviewThis role plays a crucial part in the success of Crescent Services by...

  • Event Service Specialist

    2 weeks ago

    Los Angeles, California, United States Crescent Services Full time

    About Crescent ServicesFor over a century, Crescent Services has been committed to enhancing the experiences of our clients and guests through exceptional service and hospitality. Our organization encompasses a range of facilities and services designed to cater to diverse events and gatherings.Position OverviewThe On Call Banquet Server plays a crucial role...

  • Event Services Manager

    2 weeks ago

    Los Angeles, California, United States LAZ parking Full time

    The LAZ Hospitality Services division is a distinctive team within LAZ Parking focused on growth through operational and financial excellence. This team specializes in establishing Hotel Partnerships nationwide and excels in fostering relationships through training, human connection, and career development for our employees and partners. Position Overview:...

  • Event Sales

    4 weeks ago

    Los Angeles, United States Kuraray America , Inc. Full time

    Downtown L.A. Proper Hotel is seeking an Event Sales & Services Manager. A one-of-a-kind historic retrofit, our 148-room property located in the heart of Los Angeles features interior design by international style icon Kelly Wearstler, multiple dining options by the James Beard Award-winning Lucques Group duo, a panoramic rooftop restaurant-bar & lounge...

  • Event Sales

    4 weeks ago

    Los Angeles, United States Penn Foster Inc Full time

    Downtown L.A. Proper Hotel is seeking an Event Sales & Services Manager. A one-of-a-kind historic retrofit, our 148-room property located in the heart of Los Angeles features interior design by international style icon Kelly Wearstler, multiple dining options by the James Beard Award-winning Lucques Group duo, a panoramic rooftop restaurant-bar & lounge...

  • Event Safety Operations Manager

    3 days ago

    Los Angeles, California, United States Joffe Emergency Services Full time

    About the RoleJoffe Emergency Services is a leading provider of emergency response training, event safety, and disaster preparedness solutions. We empower communities to prevent and manage emergencies, protecting lives and property.Job SummaryThe Event Safety Manager will oversee the Los Angeles region of our Event Safety Division, serving as the primary...

  • Event Service Attendant

    2 weeks ago

    Los Angeles, California, United States Qonten Full time

    Event Service AttendantAs a vital member of our catering team, you will be responsible for delivering exceptional service to our guests during various events. Your role will involve:Maintaining a valid driver's license to operate necessary vehicles and equipment.Providing courteous and attentive service under the guidance of the Catering Managers.Assisting...

  • Event Service Attendant

    1 week ago

    Los Angeles, California, United States Qonten Full time

    Event Service AttendantAs a vital member of our catering team, you will play a key role in delivering exceptional service during events. Under the guidance of the Catering Service Managers, your responsibilities will include:Providing courteous and attentive service to guests during banquet events.Assisting in the setup and breakdown of events, ensuring all...

  • Event Service Cashiers

    2 weeks ago

    Los Angeles, California, United States Royalty Hospitality Staffing Full time

    EXCITING CAREER OPPORTUNITY IN THE EVENT MANAGEMENT SECTORIN-PERSON SPECIAL EVENTS ARE SEEKING TALENTED INDIVIDUALSBecome a part of our dedicated team of Event Service Cashiers and Stand Attendants, engaging in live special events across various venues.We collaborate with top-tier hotels, catering services, country clubs, and entertainment facilities.WE...

  • Event Service Specialist

    1 week ago

    Los Angeles, California, United States The Proud Bird Full time

    Event Service Specialist - The Proud BirdOverview:The Event Service Specialist plays a crucial role in ensuring that guests enjoy a memorable dining experience during various events. This position involves a range of responsibilities aimed at delivering exceptional service.Key Responsibilities:Engage with guests to provide a pleasant dining atmospherePrepare...

  • Senior Events Manager

    3 weeks ago

    Los Angeles, United States Marriott International Inc Full time

    Job Number 24144086 Job Category Event Management Location JWMarriott/Ritz-Carlton LALIVE, 900 W. Olympic Blvd, Los Angeles, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure...

  • Event Sales Coordinator

    3 weeks ago

    Los Angeles, United States Crescent Services Full time

    RESPONSIBILITY: Answer all incoming department calls, provide general, and specific information regarding catering and banquet events. Handling of event deposits and assigning it to the correct Beverage Event Order. Draft and type general correspondence, as well as perform general administrative duties such as responding to emails, filing, and preparing...

  • Event Service Specialist

    2 weeks ago

    Los Angeles, California, United States The Proud Bird Full time

    Event Service Specialist - The Proud BirdOverview:The Event Service Specialist plays a crucial role in delivering exceptional dining experiences during banquet events. This position involves a variety of responsibilities aimed at ensuring guest satisfaction and maintaining high standards of service.Key Responsibilities:Engage with guests to provide an...

  • Manager, Event Sales

    2 weeks ago

    Los Angeles, United States The GRAMMY Museum Full time

    WHO WE'RE LOOKING FOR As a part of the Events team, the Manager, Event Sales cultivates and manages the sales and operations of special events at the GRAMMY Museum. Leveraging your expertise in sales, negotiation, and client relationship management, you will secure and manage events that align with the Museum's mission and goals. Using a dynamic,...

  • Dual Event Manager

    3 weeks ago

    Los Angeles, United States Marriott International Full time

    Additional Information Bonus EligibleJob Number 24150307Job Category Event ManagementLocation Shared Unit L.A. LIVE CY, 901 W Olympic Blvd, Los Angeles, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Bonus Eligible Responsible for preparing all event documentation and coordinates...

  • Event Operations Manager

    1 day ago

    Los Angeles, California, United States Filmathilton Full time

    Event Operations Manager - FilmathiltonAs a key member of our team, the Event Operations Manager will play a vital role in overseeing the execution of all event functions, ensuring that our guests receive exceptional service and that our operations run smoothly.Key Responsibilities:Manage daily event operations, including planning, organizing, and executing...

  • Event Management Trainee

    1 month ago

    Los Angeles, United States Arche, inc Full time

    Job DescriptionJob DescriptionPassionate about home improvement and excellent customer service? Seize the opportunity to shine as our Event Management Trainee. Enroll customers with a smile and be the key to turning their visions into reality.We are thrilled to forge a strategic partnership with one of the top clients in the home improvement industry,...