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Customer Care Agent

4 months ago

Syosset, United States Star Group LP Full time

**Work in a Hybrid Role, 3 days a week in office 2 days a week from home**:

- We have immediate openings for Customer Service Representatives**, **to support our customer base working in this hybrid role.

**If you enjoy talking to people and helping them, want to grow your career and are passionate about quality Customer Service we have just the opportunity for you**

**Responsibilities**:
**Your specific duties in this role will include, but are not limited to**:

- Assist customers with their inquiries via inbound and outbound calls
- Communicate clear and accurate information
- Customer account updates/maintenance
- Finding resolution for customer problems and issues
- Assisting with customer retention
- Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues
- Escalate more complex issues as needed
- Renew customer contracts; educate customers regarding service options and handle billing issues.

**Job Requirements**:
**Specific qualifications for the role include, but are not limited to**:

- 1-2 years customer service related experience
- Computer Skills
- MS office, typing skills
- Excellent communication and telephone skills
- Ability to multitask
- Ability to work well under pressure.
- Strong troubleshooting abilities
- Work efficiently and effectively both independently and with a team
- Able to manage difficult customer situations and respond promptly to service requests to meet customer needs.
- Strong follow up skills

**Home Office Requirements include, but are not limited to**:

- Dedicated workspace with consistent power supply for individual use during working hours
- Fast, reliable and secure internet connection that is hard wired to the modem
- Computer and phone equipment will be supplied

**Benefits**:
We provide a competitive compensation and benefits package, including:

- Medical coverage
- Dental coverage
- 401(k)
- Paid Vacation & Holidays

The hourly pay rate is $20 per hour.

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

**Job Types**: Full-time, Part-time

Pay: $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Split shift

Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Work Location: In person