Customer Service Representative
1 month ago
At PAY-O-MATIC CK CASHI, we are seeking a highly skilled and dedicated Customer Care Specialist Level I to join our team. This role is responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Communicate with customers via phone, email, or in-person to resolve issues and provide information about our products and services.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Prepare detailed reports on customer interactions, including personal customer information, unresolved matters, and action taken.
- Collect and maintain accurate records of customer transactions and interactions.
- Provide comprehensive data services to customers and advise on available products and services.
- Make decisions about the genuineness of complaints and determine possible reasons behind each complaint.
- Ensure accurate and efficient provision of customer information and requests.
- Communicate effectively with customers from diverse backgrounds.
- Bilingual Spanish and English preferred.
- Minimum of two years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office.
- Ability to work independently and as part of a team.
- Strong organizational, problem-solving, and analytical skills.
- Ability to understand and follow written and verbal instructions.
The primary work site will be at the corporate office in Syosset, New York, or within that general area (Long Island/Queens).
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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