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Customer Service Representative

4 months ago

Carlsbad, United States Shinningstars LLC Full time

Job Summary:
**Responsibilities**:

- Provide accurate information about products and services
- Assist customers with their shipment and tracking
- Resolve customer complaints or issues in a professional manner
- Upsell products or services to increase revenue
- Perform data entry to update customer records

**Requirements**:

- Proficiency in English
- Ability to analyze customer needs and recommend solutions
- Strong communication skills to interact effectively with customers
- Familiarity with sales processes and strategies
- Excellent data entry skills for maintaining accurate records
- Phone etiquette for professional customer interactions.
- Certified Notary Public

**Job Type**: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- Carlsbad, CA 92009 (preferred)

Ability to Relocate:

- Carlsbad, CA 92009: Relocate before starting work (required)

Work Location: In person