L1 Service Desk Administrator

2 weeks ago


Phoenix, United States GMI Full time

**Title**:L1 Service Desk Administrator

**Department**:Managed Services

**Classification**: Full-time, Exempt

**Reports to**:Service Desk Supervisor

**Manages**: N/A

**Location**:Remote

**Travel**:< 10%

The L1 Service Desk Administrator is responsible for answering calls from assigned Service Desk and Help Desk call queues. This role?s primary function is to serve as the first point of contact for the customer user base. This includes information gathering, initial triage, resolution and if necessary, escalation back to the customer. Key responsibilities include:

- Answer all calls received through assigned call queues.
- Respond to assigned tickets within appropriate service level agreements for customers (SLA?s)
- Answer all incoming tickets through internal Chat system
- Perform on & offboarding as outlined by customers SOP
- Communicate key incidents to Supervisor that may have an impact to the larger team or customers
- Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams to stay current on any ongoing issues
- Identify opportunities to improve team performance and documentation
- Follow documented procedures for each customer?s individual path of escalation for non-L1 or out of scope issues

**Qualifications**

**Education**
- A High School Diploma or GED
- Associates Degree in IT or related field preferred or related years of related work experience

**Skills and Certification**
- Google IT Support Professional Certificate

**Knowledge and Experience**
- Ability to effectively multi-task multiple tickets/project
- Basic understanding of IT Systems and Networks
- Excellent verbal and written communication skills
- Experience performing analysis utilizing Network and System monitoring consoles
- Experience with cloud computing and AWS and/or Azure services
- Strong understanding of networking and associated protocols

**Physical Demands**
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer
- Ability to sit at a computer terminal for an extended period
- Light to moderate lifting is required
- Reasonable accommodations may be made to enable individuals with disabilities to perform these functions
- **MUST be in office Scottsdale, AZ**

**Benefits**

**Benefits include**:

- Medical, Dental, Vision Insurance
- 401K with company match
- Growing company with opportunities for advancement



  • Phoenix, United States Material Handling Machinery by SCR Full time

    Job DescriptionJob DescriptionNeeding a front desk receptionist with administrative knowledge who is reliable & a team player.Job Duties but not limited to:Opening shopAnswering phones & taking messages.Being on site for deliveriesHaving some knowledge in excel, word, Quick books and bookkeeping.Manager experience appreciated but not required.Managing and...


  • Phoenix, United States Hair Club Full time

    ** Bilingual Front Desk Administrator- Phoenix** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002596 Showing 1 location **Job Details** **Description** **A Day in the Life :** You'll be responsible for the center's administrative and office support functions along with any activities: * Facilitating new client and existing...

  • Service Desk Analyst

    4 weeks ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Service Desk Analyst

    1 month ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Service Desk Analyst

    4 weeks ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...


  • Phoenix, United States Maatco Ltd Full time

    We are currently seeking a friendly, professional, and organised individual to join our team as a Front Desk Receptionist. The Front Desk Receptionist will serve as the first point of contact for visitors and clients, providing exceptional customer service and administrative support. **Duties**: - Greet and welcome clients and visitors with a warm and...

  • Front Desk

    4 weeks ago


    Phoenix, United States U.S. Dermatology Partners Full time

    U.S. Dermatology Partners is seeking a front desk clerk for their 32nd St. office to perform routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. **Responsibilities**: - Maintains office procedures and assists with administrative tasks. -...


  • Phoenix, United States Maatco Ltd Full time

    We are seeking a highly organized and professional Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be the first point of contact for our clients and visitors. You will greet guests with a warm welcome, answer inquiries, and provide information about our services. **Responsibilities**: - Greet and welcome patients and...


  • Phoenix, United States HotFoot Recruiters Full time

    HotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented Temporary Service Desk Support Analysts. Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.  Title: Service Desk Support Analyst  Pay...


  • Phoenix, United States Virtual Full time

    Vaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging and documenting inbound interactions, and manage ticket routing and...

  • Service Desk Analyst

    2 weeks ago


    Phoenix, Arizona, United States Universal Technical Institute Full time

    Overview: Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst!   Position Overview: As a Service Desk Analyst, you'll provide customer centric, first contact support...

  • Front Desk Supervisor

    2 weeks ago


    Phoenix, United States Marc & Rose Hospitality Full time

    Summary of Position: The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position. Essential Functions : Must be able to perform all duties associated with the Guest Service Agent position. Supervise Guest Service Agents to...

  • Front Desk

    2 weeks ago


    Phoenix, United States U.S. Dermatology Partners Full time

    Job DetailsJob LocationPhoenix-7th - Phoenix, AZPosition TypeFull TimeJob CategoryHealth CareDescriptionSECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and...

  • Front Desk

    5 days ago


    Phoenix, United States U.S. Dermatology Partners Full time

    Job DetailsJob LocationPhoenix-32nd - Phoenix, AZPosition TypeFull TimeJob CategoryHealth CareDescriptionSECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and...


  • Phoenix, United States Millennium Group Full time

    We are seeking an Administrative Assistant for a client in North Phoenix. To apply, send resume to: recruiting@millgroupusa.com Job Duties: Assist with ordering equipment and supplies Coordinate desk moves Scheduling Ad hoc requests Requirements: Administrative experience Good written / verbal communication skills Highly organized Self-starter,...

  • Front Desk Supervisor

    3 weeks ago


    Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

    Summary of Position:The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position.Essential Functions:Must be able to perform all duties associated with the Guest Service Agent position.Supervise Guest Service Agents to ensure...


  • Phoenix, United States Community Bridges, INC Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental...

  • Front Desk Supervisor

    1 month ago


    Phoenix, United States Arizona Grand Resort & Spa Full time

    Summary of Position:The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position.Essential Functions: Must be able to perform all duties associated with the Guest Service Agent position. Supervise Guest Service Agents to ensure...


  • Phoenix, United States Cognizant Technology Solutions Full time

    Cognizant, a global IT consulting and services organization, specializes in sixteen different industries. Our mission is to engineer modern business to improve everyday life. We are currently looking for a versatile and motivated Regulatory Affairs Senior Associate to join our team! The Senior Associate will play an integral part in monitoring the regulatory...

  • IT Help Desk Lead

    2 days ago


    Phoenix, United States Columbia Debt Recovery LLC Genesis Full time

    The Genesis IT Help Desk Team Lead, is responsible for providing direction and ensuring customer support objectives are met. This role assists with management, support, and maintenance for the ongoing day to day operations of the Genesis Help Desk. They will coordinate support issues and escalated service requests between the Help Desk and other IT staff as...