Front Desk Supervisor

Found in: beBee jobs US - 2 weeks ago


Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

Summary of Position:

The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position.

Essential Functions:

  • Must be able to perform all duties associated with the Guest Service Agent position.
  • Supervise Guest Service Agents to ensure policies and procedures are being followed correctly.
  • Curate and implement new hire and ongoing training procedures for Guest Service Agents.
  • Incorporate the AAA service and the resort HEART standards into every interaction.
  • Assist with the rooms control position by effectively blocking the house.
  • Address guest problems/issues and assist Manager on Duty with type guest issues.
  • Handle all administrative tasks including but not limited to third party billing, past due balance recovery and guest requests and communication.
  • Assist in Manager on Duty coverage if needed.
  • Ensure the front desk is always stocked with necessary items/equipment ordering inventory when needed.
  • Build strong relationships within the Front Office Department.
  • And any other duties and tasks as assigned by Front Office Management.

Qualifications:

Education:High School Graduate or equivalent preferred

Experience:Prior supervisory experience preferred.

Certificates or Licenses:N/A

Knowledge, Skills, and Abilities:

  • Ability to train and supervise with strong leadership skills.
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform the resort HEART standards.
  • Ability to use a moderately complex computer system and troubleshoot software problems.
  • Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
  • Must type a minimum of 20 WPM.
  • Must have attention to detail.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

Working Conditions:

  • Attendance as scheduled is a critical element in all positions at the Arizona Grand Resort.

Source: Hospitality Online


  • Front Desk

    Found in: beBee jobs US - 2 weeks ago


    Phoenix, Arizona, United States Residence Inn Phoenix Desert View at Mayo Clinic Full time

    Additional Information Pay: $20.10/hour, Flexible ScheduleJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Phoenix Desert View at Mayo Clinic, 5665 E. Mayo Boulevard, Phoenix, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just...

  • Supervisor - Airport Operations

    Found in: beBee jobs US - 2 weeks ago


    Phoenix, Arizona, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Front Desk Agent

    Found in: beBee jobs US - 2 weeks ago


    Phoenix, Arizona, United States Courtyard Phoenix North Full time

    Additional Information Pay: $20.10/hour, Open availability, Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Phoenix North, 9631 N Black Canyon Hwy, Phoenix, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving...

  • Manufacturing Coordinator

    Found in: beBee jobs US - 2 weeks ago


    Phoenix, Arizona, United States findojobs Full time

    Gowan Milling is looking for a Manufacturing Coordinator. This position is part time, with option to transition to full time, based on department need and employee performance. This position reports into the Logistics Manager.Duties and Responsibilities:Coordination of shipping and receiving activitiesTracking of daily production and material...

  • Reservations Sales Agent

    Found in: beBee jobs US - 3 weeks ago


    Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

    Summary of Position:The Reservation Sales Agent must handle a high volume of phone calls, manually track reports, detailing downloaded reservations from our central reservations, and ensure customer satisfaction.Essential Functions:Answer a high-volume of incoming calls for multiple properties while consistently following our call quality standards while...

  • Housekeeper

    Found in: beBee jobs US - 2 weeks ago


    Phoenix, Arizona, United States The Westin Phoenix Downtown Full time

    Additional Information Pay: $17.00/hourJob Number Job Category Housekeeping & LaundryLocation The Westin Phoenix Downtown, 333 North Central Avenue, Phoenix, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart...

  • Front Desk Supervisor

    Found in: beBee S US - 3 weeks ago


    Phoenix, United States Arizona Grand Resort & Spa Full time

    Summary of Position:The Front Desk Supervisor is leadership role for the Front Office department that focuses on the customer service, administrative tasks, and team performance of the Guest Service Agent position.Essential Functions: Must be able to perform all duties associated with the Guest Service Agent position. Supervise Guest Service Agents to ensure...


  • Phoenix, United States Hilton Hotels & Resorts Full time

    Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement. Greets guests immediately with a friendly and sincere Front Desk, Supervisor, Suite, Hospitality, High School, Office Manager

  • FRONT DESK SUPERVISOR

    Found in: Careerbuilder One Red US C2 - 2 days ago


    Phoenix, AZ 85003, USA, United States Hilton Hotels & Resorts Full time

    Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement. Greets guests immediately with a friendly and sincere Front Desk, Supervisor, Suite, Hospitality, High School, Office Manager

  • Front Desk Agent>

    16 hours ago


    Phoenix, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8160 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Coordinator

    17 hours ago


    Phoenix, United States StruXure Arizona Full time

    Front Desk Coordinator Job Summary: **Responsibilities**: - **Front Desk Management**: - Greet and assist visitors in a professional and friendly manner. - Manage and maintain a tidy and organized front desk area. - Schedule appointments and meetings, and manage calendars - **Customer Service**: - Provide excellent customer service to clients and...


  • Phoenix, United States Goldman Law, LLC Full time

    **Front Desk Receptionist** Goldman Law, LLC is an established law firm with offices in Phoenix, Denver, and Boston. Our services mainly focus on family law, including divorce, custody, adoptions, and more. Come join our team! We have an opportunity for a **Front Desk Receptionist **at our Phoenix, AZ location. **Job Duties**: - Greet and assist visitors...


  • Phoenix, United States Law Offices of Nicomedes E. Suriel Full time

    Job DescriptionJob DescriptionAs a Receptionist, you will be the first point of contact for our law firm. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the firm. You will also coordinate front-desk activities, including distributing correspondence and...


  • Phoenix, United States Homewood Suites Phoenix Metro Center Full time

    Job DescriptionJob DescriptionWe are hiring Front Desk Agents. Full Time and Part Time openings. The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment...


  • Phoenix, United States Universal Health Services Full time

    We are looking for a Front Desk Receptionist to join our team! Sat-Sun 8:30 am to 7:30 pm POSITION SUMMARY The Receptionist is responsible for greeting and assisting all visitors, answering the switchboard, documenting incoming deliveries, processing Receptionist, Front Desk, Weekend, Behavioral Health, Administrative, Healthcare, Hospital

  • Front Desk

    1 day ago


    Phoenix, United States U.S. Dermatology Partners Full time

    Job DetailsJob LocationPhoenix-7th - Phoenix, AZPosition TypeFull TimeJob CategoryHealth CareDescriptionSECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionFront Desk ReceptionistLocation: Desert Ridge, AZAre you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Front Desk Receptionist for our Desert Ridge, AZ office; to join our team and drive success within our clinic. The position is customer-focused, requiring...


  • Phoenix, United States Budget Lodge of Phoenix Full time

    Job DescriptionJob Description COME APPLY IN PERSON! HIRING ASAP!Budget Lodge is looking for a Front Desk Clerk is it you?Apply in person at: 8617 N. BLACK CANYON HWYJob DescriptionThe Front Desk Clerk is responsible: for assisting guests with check-in and check-out, answers and processes phone calls received, plus handles all special requests for services...

  • Front Desk Rep

    2 weeks ago


    Phoenix, United States Red Roof Full time

    ** Front Desk Rep - Part-Time - Apply today!!** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02355 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique...


  • Phoenix, United States Fairfield Inn & Suites Phoenix Midtown Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...


  • Phoenix, United States Hand Therapy Partners Full time

    **Hand Therapy Partners has an exciting opportunity for a full-time **Bilingual** **Medical Front Desk position in its busy hand therapy clinic located in West Phoenix, AZ.** We are seeking a friendly and energetic as well as strong, experienced and dependable individual. **Responsibilities**: - Text all patients morning daily reminders - Greet patients...


  • Phoenix, United States Real Solutions Treatment Full time

    Overview: **Duties**: - Greet and welcome guests in a professional and friendly manner - Answer and direct phone calls promptly - Maintain a tidy and presentable reception area - Assist in administrative tasks such as filing, photocopying, and data entry - Schedule appointments and manage calendars - Handle incoming and outgoing mail - Assist with event...


  • Phoenix, United States Material Handling Machinery by SCR Full time

    Job DescriptionJob DescriptionNeeding a front desk receptionist with administrative knowledge who is reliable & a team player.Job Duties but not limited to:Opening shopAnswering phones & taking messages.Being on site for deliveriesHaving some knowledge in excel, word, Quick books and bookkeeping.Manager experience appreciated but not required.Managing and...


  • Phoenix, United States Associated Retina Consultants Full time

    **About Us** Since 1974, Associated Retina Consultants has an experienced team of Arizona eye specialists to diagnose and treat your vision problem. Our focus is on the retina, macula, and the vitreous humor in the eye. We work hard every day to protect and save our patients vision, helping them lead better quality lives. **Position Summary**: **Essential...

  • Front Desk Admin

    3 days ago


    Phoenix, United States PELLEGRINI & ASSOCIATES INC Full time

    Job DescriptionJob DescriptionJob DescriptionDate: 05/01/2024Position: Front Desk/  AdministrationSummaryDelivers friendly, efficient customer service by greeting, welcoming, and directing visitors in a professional manner; notifies company personnel of visitor arrival; maintains security and telecommunications system.Qualifications:Must have two year’s...

  • Front Desk Admin

    2 days ago


    Phoenix, United States PELLEGRINI & ASSOCIATES INC Full time

    Job DescriptionJob DescriptionJob DescriptionDate: 05/01/2024Position: Front Desk/  AdministrationSummaryDelivers friendly, efficient customer service by greeting, welcoming, and directing visitors in a professional manner; notifies company personnel of visitor arrival; maintains security and telecommunications system.Qualifications:Must have two year’s...