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Customer Service Coordinator

2 months ago

New York, United States Tacombi Full time

**Tacombi/Vista Hermosa is looking for a Customer Service Coordinator to join our team**

We are a fun and tight-knit group experiencing tremendous growth, and this position will play a central role in the Sales and Operations of the company as our CPG business continues to expand. This will be a fantastic opportunity to develop as our company rapidly grows.

**Key responsibilities include**:

- Serve as the primary point of contact for customers, carriers, and warehousing to ensure accurate and on time order fulfillment.
- Receive and enter POs into ERP and planning and tender orders to distribution partners
- Provide timely and effective customer support by addressing any requests, comments, or concerns as they relate to order confirmations, product availability, daily delivery updates.
- Support accurate and timely submission of orders to production, warehouse, and logistics partners with documentation such as sales orders, packing slips, and BOLs.
- Support Sales and Operations teams in tracking inventory levels and mitigate out of stock risk.
- Review order shortages and provide internal reports, communicating exceptions on order fulfillment to customers at a PO level.
- Collect documentation and reconcile reported miss-shipments with PODs. Follow up as needed with customers, shippers, carriers; communicate accordingly with the accounting team for proper billing.
- Develop and maintain strong relationships with our customers, 3PL teams, and manufacturing partners.
- Assist in set up of new customers and new products by coordinating with appropriate teams including accounting, sales, production, carriers, and warehouse.
- Other relevant duties as assigned by the manager.

**You should have**:

- 1-2 years experience in supply chain (e.g., order entry, inventory management, transportation planning.)
- Bilingual Spanish/English strongly preferred.
- Undergraduate degree preferred.
- Proficient in Microsoft Office (especially Excel) and Google suite.
- Experience with Quickbooks, ERP systems, and databases preferred.
- Knowledge of order fulfillment processes and supply chain metrics, preferably within CPG or food manufacturing.
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and in a collaborative team environment.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

**Why Tacombi**:

- We strive to build a culture driven by our values:_
- **Adventure**: You welcome the unknown and thrive in a growing environment
- **Fellowship**:You love working with a team in service of one another and the community
- **Resourcefulness**: You think creatively and get more done with less
- We care about our team members' health, wealth, and overall well-being:_
- Competitive salary with profit share potential
- Equity shares
- Medical, dental and vision benefits for all full time employees
- HSA/FSA available for pre-tax healthcare expenses
- Retirement savings via a 401K
- Pre-tax commuter benefits
- We know that your quality of life matters:_
- Sick days
- 11 company holidays
- Vacation
- We love tacos.
- Sharing authentic Mexican taco culture means knowing it. Eat tacos every day, on us

Pay: $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance

Experience level:

- 1 year
- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (required)
- Supply chain: 1 year (required)
- CPG: 1 year (preferred)
- Microsoft Excel: 2 years (required)

Ability to Commute:

- New York, NY (preferred)

Ability to Relocate:

- New York, NY: Relocate before starting work (required)

Work Location: In person