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Desktop Support/field Services Tech
4 months ago
Cognizant is seeking a End User/ Desktop Support Tech for a full-time opportunity in San Diego, CA.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
**Responsibilities**:
- Participate in EUC Field Service transition activities.
- Assist and be part of Knowledge gathering and documentation from External Customers and/or Incumbents
- Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
- Due Diligence with customer prior to RFP & BAFO submissions.
- Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
- Create Process Document of current service for the customer and Partner.
- Work closely with our Third Party Partner.
- Understanding of Desk side Support duties and process
- Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
- Strong Customer Relationship skills.
Qualifications:
- Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Should have participated in Transition and transformation projects in the EUC and Field Services domain.
- Should have knowledge on Service Desk operation and tools
- Good grasp of ticketing tools
- Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management.
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:May 08 2024
**About Cognizant**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
