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Collections Specialist

4 months ago


Bronx, United States East Coast Petroleum Full time

We are seeking a Collections Agent to contact customers for payment while maintaining diligence in professional correspondence.

**Duties and Responsibilities**
- Collection calls and/or correspondence in a fast-paced goal-oriented collections department
- High volume phone calls to assigned delinquent customers
- Provide customer service regarding collection issues
- Process customer refunds, review and process account adjustments & resolve customer discrepancies.
- Reconcile customer disputes as they pertain to payment of outstanding balances
- Responsible for reducing delinquency for assigned accounts
- Collaborate with sales and senior management when necessary to accelerate the collections process
- Report on the collections process with management and clients
- Weekly reporting to direct supervisor and ownership
- Distribute monthly delinquency notices
- Other duties as assigned by management

**Requirements and Qualifications**
- High school diploma or equivalent
- Good interpersonal and communication skills
- Strong negotiation skills
- Exceptional attention to detail is a must
- Knowledge of billing & collections procedures
- Ability to maintain a professional demeanor when dealing with difficult individuals or situations
- Ability to perform other assigned tasks and duties as assigned by supervisor
- Working knowledge of Microsoft Office Suite
- Experience with ESys a plus'

Pay: $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- Office

**Experience**:

- Microsoft Excel: 2 years (preferred)
- Collection management: 2 years (required)

Work Location: In person