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Client Care Specialist
2 months ago
**About Us**
Volunteers of America-Greater New York (VOA-Greater New York) is a leading non-profit organization dedicated to ending homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County, providing emergency, transitional, and permanent housing services to individuals and families in need.
**Job Summary**
We are seeking a highly motivated and compassionate Client Care Specialist to join our team at Cromwell Avenue Safe Haven. As a Client Care Specialist, you will play a critical role in ensuring the well-being and success of our program participants.
**Key Responsibilities**
- Oversee participant participation in daily program activities and monitor adherence to program rules and routines.
- Escort participants to appointments, manage bed assignments, collect census data, distribute linens and supplies, and manage access booth and update logbook.
- Accept new participants in electronic records database and provide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries.
- Make scheduled rounds of assigned areas to safeguard participants and property and promote appropriate behavior.
- Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
- Report any instances of violations of participant rights, incidents involving participants' non-compliance of rules and regulations, and any criminal activity promptly to the Operations Manager.
- Drive agency vehicles to transport participants, if assigned.
**What We Offer**
As a Client Care Specialist with VOA-Greater New York, you will receive an exceptional benefits package, including:
- Medical, dental, and vision coverage
- Prescription coverage
- Life insurance
- Retirement plan
- Educational Reimbursement Program (includes tuition and license/certification)
- Paid Time Off, which is accrued monthly and rolls over from year to year
- Paid Birthday Holiday
- And much more...
**About Our Organization**
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees.
