Lead Operations Strategy Analyst

1 week ago

Riverwoods, United States Discover Financial Services Full time

Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What You’ll Do
Implement strategies and systems improvements to support business operations.
Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.

How You’ll Do It
Assess root causes and solutions for issues that arise.
Lead performance improvement implementations.
Partner with internal teams and external partners to define implementation requirements and timelines.
Ensure operational readiness for all implementations, technology, and process changes.
Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
Document processes and process flows.
Drive the development and enhancement of reporting metrics.

Qualifications You’ll Need

**The Basics**:
Bachelor's degree in business, arts and sciences, or related field
4+ years of experience in customer service or financial services operations
In lieu of a degree, 6+ years of experience in customer service or financial services operations

**Bonus Points If You Have**:
Master's degree in business, arts and sciences, or related field
4+ years of experience in applicable line of business (credit cards, deposits, personal loans, student loans), or related field

**Compensation**: The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

**Benefits**:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

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