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Front Desk Supervisor

3 months ago

Orlando, United States Hilton Grand Vacations Full time

**HGV Now Offers Day One Team Member Benefits**

**What will I be doing?**

As a **Front Desk Supervisor **you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

- Oversee the daily operation of the Front Office, including Front Desk Agents, Rooms Control, PBX Operators, Bellstaff and Gate Attendants.
- Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
- Greet and welcome owners/guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Accept payment for guest accounts at check in and check out.
- Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Responsible for training and direction of new department Team Members.
- Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
- Provide ongoing training and support to Front Desk Agents, Bellstaff, Gate Attendants, PBX Operators and Rooms Controllers.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Supervise the front desk agents, ensuring the correct sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
- Follow-up on credit opportunities during each shift
- Other duties as assigned by management.
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits

**Qualifications**

**What are we looking for?**

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school diploma/GED-
- Prior related experience-
- Ability to read, analyze and interpret sophisticated documents.-
- Ability to create and interpret business communications and reports.-
- Minimally intermediate digital literacy.-
- Basic mathematical skills.-
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.-
- Excellent interpersonal and service skills.-
- Ability to resolve conflict, think on their feet, influence and mentor others.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Associate's Degree/College-
- Voice Certified-
- 3+ Years of related experience-
- Prior management/supervisory experienceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.