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Temp to Hire Bilingual in Chinese Customer Service

1 month ago

Hawthorne, United States S.F. Express Corporation Full time

**About Us**: S.F. Express Co. is established in the early 1990’s and pioneered express deliveries across the China-HK border. Over the past 20 years, we’ve earned a well-deserved reputation for highly reliable and efficient express service in Greater China. Today, SF’s coverage in Greater China is second to none within the express industry. This geographic landscape will be further enhanced by our commitment to continue investing and expanding in more lucrative international markets.

**Primary Job Duties**:

- **Reporting Duties**: report shipment details & status in specified/assigned format (Microsoft Excel worksheet, Master Airway Bill documents and other assigned formats).
- **Documentation**: maintain data integrity in various S.F. Systems.
- **Service/Product Knowledge**: provide exceptional service to both internal and external customers, fulfilling S.F. Express Company’s KPIs for quality and productivity.
- **Problem Resolving**: resolve customer complaints and inquiries promptly and effectively, ensuring a valid resolution and customer satisfaction.
- **Timely Escalation**: escalate critical issues to the Senior Customer Service Representative, Supervisor, or Manager as needed.
- **Shipment Management**: handle customer requests and problem shipments through our tracing system.
- **Order Processing**: process order placements using various company systems.
- **Revenue Optimization**: identify revenue opportunities, converting inquiries into order bookings, and proactively recovering canceled shipments.
- Perform any other duties assigned which related to Customer Service Department operation.

**Language**: Bilingual Chinese (required)

**Experience**:

- Microsoft Excel skill (required)
- Customer Service: 1 year (required)
- Call Center: 1 year (preferred)
- Logistics, Express Delivery Industry: 1 year (preferred)
- Typing speed of 50 wpm (preferred)

**Qualifications**:

- Associate degree or College.
- Excellent phone etiquette; Able to handle phone situations in a calm, objective manner.
- Good interpersonal and negotiation skills.
- Organized and detail oriented, and able to multi-task.
- Ability to work in a constantly changing environment.
- Have a positive, professional attitude with a "can-do" spirit.

Join our team and contribute to our mission of delivering exceptional service to our valued customers

Pay: $18.00 - $20.00 per hour

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Customer service: 1 year (required)
- Logistics, Express Delivery Industry: 1 year (required)

**Language**:

- Chinese (required)

Work Location: In person

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