Customer Service Representative

2 months ago

Hawthorne, United States MAT Express Full time
Job DescriptionJob Description

MAT Express is a leading freight transportation Company headquartered in San Diego servicing Southern California and beyond. Family-owned and operated for nearly 40 years with terminals in San Diego, Los Angeles, Otay Mesa, and Imperial Counties. We are seeking customer forward, long-term career oriented individuals wanting to grow within our Company and become leaders. While a good attitude is oftentimes more important than experience, candidates with prior air freight, port, and/or or logistical experience may have priority consideration.

GENERAL INFORMATION

Compensation: Starting at $20.00 hourly.

Job Status: Full-time.

Schedule: Train and work from MAT LAX (12833 Chadron Avenue, Hawthorne, CA 90250). Generally Monday through Friday; 8 hours shifts. Weekends and holidays as scheduled and required.

Summary: Provide excellent customer service by verifying pick up and deliveries, dispathching drivers, accurate data entry / record keeping, and professional correspondence (phone and email).

CORE ATTRIBUTES

  • Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
  • Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
  • Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
  • Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
  • Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.

RESPONSIBILITIES

  • Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
  • Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
  • Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
  • Verify items shipped by matching bills of lading; noting discrepancies.
  • Document damaged items, shortages, and mis-shipments.
  • Update job knowledge by participating in educational opportunities.
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIREMENTS

  • 100% in-office.
  • 2+ years of customer service experience.
  • Self-motivated and efficient.
  • Understanding of logistics process applying a creative mindset with problem-solving capabilities.
  • Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
  • Proficient with Microsoft Office products / software, Adobe Acrobat.
  • Resourceful in finding different ways to solve problems, not afraid to ask questions.
  • Friendly and flexible.
  • No educational requirements.
  • Our ideal candidate would also have trucking and logistics experience.



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