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Service Coordinator

4 months ago

Healdsburg, United States Healdsburg Lumber Company Full time

© HLC Service Coordinator Job Description 2024

Service Coordinator Job Description

Healdsburg Lumber Company & Gualala Building Supply

POSITION REPORTS TO:
Retail Sales Manager

OVERVIEW OF DUTIES:
The Service Coordinator is responsible for scheduling and monitoring the daily operations of the Service Department. This position will liaison between customers, sales staff, vendors, and Service Techs to ensure all customer requests are handled promptly. In addition, this person will be the HLC point of contact for 3rd party contractors and will ensure excellent customer service is offered to all customers.

In addition to this overview of job duties, other assignments or job duties may be required.

SPECIFIC AND ESSENTIAL RESPONSIBILITIES:
2. Place emphasis on daily communication with all parties involved with service orders. Prioritize supporting our field staff and maintaining clear communication during the lifecycle of each order. Strive for exceptional customer service with every job and for every customer.

3. Plan and schedule jobs with time management in mind and understand the capabilities of the team and our ability to render specific services. Utilize company software and procedures to ensure all scheduled jobs are scheduled and communicated clearly.

4. Become proficient with company point of sales software as well as various vendor portals and programs. Be able to place orders, invoice orders, process credit card transactions and other administrative tasks associated with our service and installation processes.

5. Be able to assess and price service and installation jobs in a clear and concise manner. Create install quotes and contracts in order to present our customers with a complete solution. Price each job ensuring an acceptable profit margin is produced. Follow company guidelines and procedures with respect to pricing.

6. Complete quotes and estimates as requested by customers in a timely and accurate fashion. Be a part of each stage in the process, ending with follow up for each customer regarding their level of satisfaction.

7. Work in a safety conscious manner at all times. Follow all safety regulations and security guidelines. Actively contribute to work safety and security. Maintain a safe, clean, and pleasant work environment.

© HLC Service Coordinator Job Description 2024

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:
1. High School Diploma or GED Equivalent

2. Minimum 2 years’ experience in window and/or door installations or work-related vocational training

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS OF JOB:
1. Ability to understand and communicate written and spoken information and ideas.

2. Ability to sit for extended time periods at a desk.

3. Ability to analyze information and evaluate results to choose the best solution and solve problems.

4. Ability to routinely make decisions that affect the profitability, image, and reputation of HLC in an exact and accurate manner.

5. Ability to lift, carry and maneuver doors, windows, glass and other products that may weigh in excess of 100 pounds, utilizing additional personnel and mechanical assistance as required.

6. Ability to courteously and professionally interact with our customers, vendors, and coworkers.

7. Ability to encourage and build mutual trust, respect and cooperation among team members.

9. Ability to work a flexible schedule which may include nights, weekends and holidays.

10. Ability to learn and operate computer software using a keyboard and mouse or other pointing device.

11. Ability to manage work time efficiently.

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift

Work Location: In person