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Administrative Assistant

4 months ago

Lancaster, United States Church World Service Full time

About CWS:
Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.based offices supporting refugees, asylees or unaccompanied children... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose:
**Responsibilities**:

- Provide administrative support to the CWS Lancaster Immigrant Children’s Program teams. Manage incoming inquiries for legal services, answer phone calls and the Children’s Program “Intake line,” manage incoming clients in the building lobby waiting area, schedule client appointments, enter data in case management software, and photocopy documents.
- Meet with potential clients to determine eligibility for CWS programming; document eligibility; place internal and external referrals for services.
- Assist attorneys and DOJ Accredited Representatives in follow up with clients and U.S. Citizenship and Immigration Services. Assist clients with changes of address, case status checks, and other requests to government agencies, stakeholders, and partners; Communicate professionally with key stakeholders.
- Maintain accuracy in client case files and case note documentation, update client case status regularly in case management software and other online databases.
- Assist in handling incoming and outgoing mail for the CWS Lancaster office.
- Assist in maintaining statistics and records to track program results.
- Perform other duties as requested.

Qualifications:
**Education**:High school diploma or equivalent required. Bachelor of Arts strongly preferred.

**Experience**: Experience with asylum seekers, refugees, asylees, and other immigrants preferred. At least one year of work experience in an office setting or internship in a law office or non-profit legal services environment is preferred.

**Other Skills**:
Superior written and verbal communication skills.

Spanish-language abilities are required for this position.

Special Requirements:

- This position requires in-person work at the CWS Lancaster office.
- Must be able to pass a criminal background check and credit check.

Benefits : CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years) - 14 Official Holidays - Sick Time Off (12 Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts - Commuter Benefits