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Team Lead

4 months ago

Los Angeles, United States Lockton, Inc. Full time

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, **you belong here.**
- Business unit
- West Series
- Salary
- $91,350-$126,000
- Schedule
- Full-time
- Job type
- Experienced Professional
- Workplace
- Hybrid
- Your ResponsibilitiesThe Account Executive - Team Lead is responsible for servicing and marketing the needs of Lockton clients to maximize company revenue and to build and maintain client, carrier, other providers, and associate relationships. Coordinate all Lockton resources to provide quality client service. Manages and directs the work of a team of Account Managers and Account Administrators.
- Position responsibilities- Understand and perform marketing and account services to provide the broadest and most competitive quality product for Lockton clients
- Informed of the client's overall business, operations, and risk management needs; anticipate when and how to respond
- Comprehend and is well-informed on insurance industry developments and all products available in the insurance marketplace
- Develop and maintain dependable working relationships with carriers and other providers
- Coordinate marketing strategies and selection for new and renewal business and maintain communication with the account team during the entire marketing process to protect current business and secure new business
- Build and maintain effective relationships with clients to provide the best possible service on a timely basis
- Demonstrate the ability to instill confidence and comfort with the client
- Coordinate the renewal of current client business:

- provide a renewal notice to Producer and set up renewal meeting 120 days prior
- complete exposure checklist;
- create and update coverage specifications;
- deliver submission to markets;
- review quotes and prepares proposal;
- arrange and perform renewal presentation to the client;
- bind coverage with underwriters before expiration;
- make instructions for renewal to the company;
- process renewal account with the assistance of the Account Administrator and Account Manager;
- review work prepared by the Account Administrator and Account Manager;
- prepare summaries, complete final policy checks, close items to discuss in proposal mailing, or deliver policies to the client
- Undertake responsibility for new business as directed
- Respond to and fulfill the requirements generated by the Renewal Assistance Program (RAP) report; update the RAP Report when a task is completed.
- Work with Accounting to resolve accounting criticisms
- Aid the Account Administrator on audits
- Participate with Producer in the decision-making process on client credit balances over 90 days
- May assist collection supervisor and Producer in collection efforts
- Accountable for the development, implementation, and monitoring of client service plans
- Responsible for the preparation and delivery of stewardship reports
- Oversee, direct, plan, and schedule the work of others, as required. May train and give technical supervision to assigned associates. The Account Executive has ultimate responsibility for the accuracy of work processed by the Account Administrator, Account Manager, and others
- Process policy endorsements with the assistance of the Account Administrator and Account Manager
- Perform tasks not assigned to the Account Administrator or Account Manager
- Arrange for loss run schedules for clients, when appropriate
- Prepare written correspondence, reports, and analyses, as needed
- Analyze situations, identify problems, recommend solutions, and evaluate outcomes
- Respond promptly to the requests and needs of clients and Lockton associates
- Make a positive contribution to customer satisfaction and continuously strive to improve service to the customer
- Motivate, instruct, and promote teamwork and associate development
- Keep abreast of market conditions and new products
- Make decisions in compliance with established Lockton standards of quality performance and service
- Understand when to proceed alone and when to involve the Producer or others
- Interface with top management of other businesses, representing Lockton in the highest professional manner
- Accumulate required continuing education credits to maintain current insurance license
- Attend position-related seminars/classes, carrier functions, and social events as required
- Perform other work-related duties as assigned
- Qualifications- Position qualifications- Bachelor's degree in a business-related program preferred or equivalent education and/or experience required
- Typically, more than seven years of Client servi