Team Lead

3 days ago

Los Angeles, California, United States El Super Full time
Job Summary

A Team Lead is a first-level supervisor/manager in our stores. The Team Lead contributes to company's success by having a hands-on involvement in the day-to-day department operations. The Team Lead effectively leads a shift while ensuring department operational excellence. The Team Lead may be responsible for the opening or closing procedures of the department in coordination with Store Director and or Assistant Store Director. Must be able to work a variety of hours including nights, weekends and holidays.

Key Responsibilities
  • Create an environment of outstanding guest service every day.
  • Conduct store walk-thru at the beginning and end of the shift including multiple times throughout the shift.
  • Lead varies departments throughout the day as needed
  • Coach the Crew Members to ensure flawless shift execution.
  • Perform cycle counts and out of stock counts as per company guidelines
  • Ensure closing procedures are performed daily
  • Open or close of the store
  • Perform inventory and product ordering as needed.
  • Follow cash-handling policies and procedures as outlined in the Cash Handling policy.
  • Assist with New Hire Orientation and Employee Training and developing
  • Responsible for the training and development of employees.
  • Act with integrity, honesty and leadership that promotes El Super fresh values.
  • Manage time effectively while meeting all job responsibilities.
  • Check food quality and food temperatures throughout the day to maintain company and Hazard Analysis Critical Control Point rules and regulations.
  • Provide coaching and feedback to crew members and assess performance on an ongoing basis and discipline when necessary.
  • Lead and motivate Crew Members through positive and respectful leadership.
  • Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.
  • Maintain regular and consistent attendance and punctuality and follow code of conduct.
  • Help cross train crew members in all departments
  • Perform other duties and responsibilities as required or requested.
Supervisory Responsibilities

The Team Lead assists in the supervision and leadership of Team Members to comply with the organization's policies and procedures, applicable laws and regulations. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; noting performance discrepancies/policy violations during shift; addressing complaints; and resolving problems.

Qualifications
  • 2 years of quick serve/fast casual restaurant or retail operations experience.
  • Experienced in a training role.
  • Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
  • Minimum age: 18 or older
  • Previous leadership experience preferred.
  • Guest-focused approach to business.
  • Detail and action oriented.
  • Demonstrates integrity, trust, ethics and values.
  • Good verbal and written communication skills.
  • Must be able to follow all safety, health and sanitation procedures.
  • Bi-lingual in English and Spanish preferred.
  • Must complete certification process successfully.
  • Must be able to take direction and delegate responsibilities effectively.
  • Must be able to maintain command of their shifts.
  • Ability to work in a fast-paced environment.
  • Adaptable, team-oriented, dependable and strong work ethic.
  • Ability to communicate effectively.
  • Must be able to successfully pass background and drug test.

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