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Service Work Order Agent

4 months ago

Moline, United States Kone Full time

Founded in 1910, _

KONE
- is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an _

innovation and sustainability
- leader with repeated recognitions by _

Forbes
- , Corporate Knights for clean capitalism and others._

Are you ready to make your next career move to join our team as our Service Work Order Agent for KONE Finance team in Moline, IL area?

Essential Functions:

- Monitoring, updating and closing work orders in customer portals (including all necessary updates and communications required based on contracts and SLAs for each specific Account).
- Working with customers, branches, account managers and billing team for all pre-invoicing activities within customer portals.
- Single point of contact for customers and branches for all work order activities.

As our Service Work Order Agent, you will bring 2+ years of customer service experience working out of a ticket tool or portal system, alongside a background with excel. These learned skills could have been acquired via Associates Degree or with work experience. With a background in multi-tasking and demonstrating great attention to detail with a strong communication, you will be successful in this role.
- We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because _

we believe diversity drives innovation
- :_
- _We value your authentic self_
- _Diversity, equity and inclusion is embedded in our strategy and values_
- _Collaborative, creative and supportive work environment_
- _Passionate about safety, quality and innovation_
- _We care about the communities where we live and work_
- Just some of our many benefits include:_
- _Competitive salary_
- _Flexible work schedule_
- _Opportunities to learn and grow_
- _Matching 401K_
- _Pension plan_
- _Comprehensive health and wellness plans for the entire family_
- _Paid holidays and paid time off_

Come share your passion and energy to make a positive impact at KONE for our customers and your

career


- *Beware of Recruitment Scams*
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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