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Intake Coordinator

2 months ago

Orange, United States AmeriPharma Full time

**Mission Statement**

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that **We Care**

AmeriPharma is a rapidly growing company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

**At AmeriPharma, you'll have access to**:

- Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
- Great pay and general compensation structures
- Employee assistance program to assist with mental health, legal questions, financial counseling etc.
- Comprehensive PTO and sick leave options
- 401k program
- Plenty of opportunities for growth and advancement
- Company sponsored outings and team-building events
- Casual Fridays

**Job Summary**

As an Intake Coordinator at AmeriPharma, you will be responsible for coordinating and processing incoming patient referrals, ensuring accurate documentation, and facilitating the smooth transiting of patients into our care.

**Duties and Responsibilities**
- Ensure that all referrals are complete and clear
- Verify insurance accurately and completely prior to passing the referral to the pharmacy staff
- Communicate with other departments regarding the status of referrals and documentation requests
- Notify patients/families/referral sources regarding coverage and payment responsibilities as necessary
- Respond to inquiries from patients and referral sources via telephone, fax, and electronic data interfaces
- Document in the patient's clinical record progress notes, all requests, and conversations for the purposes of seamless coordination of care
- Demonstrate professional etiquette and courtesy when interfacing with consumers/ customers
- Comply with and adhere to all regulatory compliance areas, policies, and procedures and AmeriPharma's "best
practices"
- Assist the pharmacist, nurse, and patient with clinical and technical support
- Work with a team of other pharmacists, pharmacy technicians, Registered Nurses, to ensure the quality of care
to all patients

**Required Qualifications**
- Excellent customer service skills
- Strong communication skills, both verbally and in writing
- Superior interpersonal effectiveness, telephone customer service and relationship building skills
- Strong time management, organizational skills and attention to detail
- Basic knowledge in various Microsoft programs including word, excel and outlook
- Ability to work well under pressure at times and multi-task daily
- Self-motivated, quick learner and able to work independently as well as part of a team
- Capable of maintaining a flexible availability

**Education and Experience Requirements**
- 2+ years of previous Specialty Home Infusion Pharmacy experience
- High school diploma or equivalent

**Preferred Qualifications**
- Pharmacy Technician License highly preferred
- Spanish speaking highly preferred
- CPR + experience highly preferred

**Schedule Details**
- In-Person (Orange, Ca)
- Monday-Friday 7:00am-3:30pm, or 8:30am-5:00pm

**Physical Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

**EEO Statements