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Program Coordinator

3 months ago

Boston, United States Massachusetts Bay Transportation Authority Full time

**Salary**
- $89,000.00 Annually**Location**
- 45 High Street, Boston**Job Type**
- Full-Time**Job Number**
- 24-20263**Department**
- MBTA - Operations Planning, Scheduling, & Strategy**Area**
- 094-Transportation Strategic Planning**Opening Date**
- 04/29/2024**Closing Date**
- 5/13/2024 11:59 PM Eastern**Union Affiliation**
- L453 Professional**Safety Sensitive**
- No; this is not a Safety Sensitive position.**On-Call or 24/7**
- No; this position is not classified as on-call or 24/7.**Essential Classification (Emergency Staff)**
- Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

**Job Summary**:
The MBTA plays a central role supporting the economic competitiveness, livability, and equity of the Greater Boston region. The MBTA has embarked on a multi-year, multi-billion dollar effort to address deficiencies and modernize our rapid transit system. The scale of this modernization effort requires frequent suspensions of MBTA subway and commuter rail service. In order to meet the needs of MBTA riders during this work, particularly in transit-critical populations lacking good alternatives, the MBTA oversees a large and evolving system of alternative service options to meet customer needs. Effective and talented leadership of our delivery of alternative service during suspensions will be critical to the MBTA’s success in providing quality service to our customers.

The Program Coordinator role within Operations, Planning, Scheduling & Strategy (OPSS) will be responsible to assist the organization in ensuring safe, reliable, and accessible operations from planned rail closures or special events.

The Program Coordinator supports the team with proper administration and field support for alternative service projects. This position will work internally across MBTA planning, bus and rail transportation, operations control center, infrastructure, vehicle maintenance, safety, system wide accessibility, procurement, and construction departments; and externally with private bus operators, municipal staff, construction staff, and traffic enforcement. Additional responsibilities will include supporting the procurement and oversight of various other bus service contracts to support the MBTA provision of flexible or fixed route services; and provide reporting of operations data submitted annually to the National Transit Database. The Program Coordinator will report to the Director of Contracted Bus Operations and will collaborate with other members of the team on knowledge sharing, cross-training, and joint support of cross-division projects.

**Duties & Responsibilities**:

- Assist in managing and overseeing service conducted with private bus service providers, with focus on procurement, field operations, and vendor management for rail closures and other bus service contracts.
- Assist in the execution of all planned and unplanned rail diversions in accordance with all contracts and MBTA policies and procedures.
- Assist in analysis and appraisal of monitoring expenses related to a multi-million dollar a year budget to support the Alternative Services office, including developing and implementing plans to save money while maintaining service standards.
- Prepare all required federal, state, external, and internal financial reporting; conducting analyses related to program performance; performing analysis, preparing special reports and presentations for use by department managers, senior executive management, and the MBTA Board.
- Support vendor and contract management, ensuring contractors meet all service level agreements and contractual obligations.
- Assist in the development, issue, review, and award of RFPs and RFIs, collaborating with all necessary departments.
- Prepare and coordinate all correspondence and follow-up necessary to secure curb space or street adjustments necessary for diversions with municipalities, other government agencies, and external partners.
- Assist in the negotiation of contracts, professional service amendments and contractor's claims, payment invoices or change orders.
- Conduct field work to observe service operations and identify mechanisms to improve service quality.
- Assist in coordinating projects with outside agencies, abutters, utility companies, and community groups who are affected by proposed construction, as required.
- Help prepare scheduled and ad-hoc re