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Front Desk Agent Palihouse Santa Barbara

4 months ago

Santa Barbara, United States Palisociety Full time

**FRONT DESK AGENT | PALIHOUSE SANTA BARBARA**

**POSITION PROFILE**:
We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

**ABOUT PALIHOUSE SANTA BARBARA**:
Palihouse Santa Barbara is an enchanting coastal retreat nestled within the vibrant historic Presidio Neighborhood of downtown Santa Barbara. With 24 meticulously designed guest rooms and suites set amidst a serene Mediterranean courtyard and pool, this beautiful hotel beckons the most discerning travelers seeking an authentic and intimate experience. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Santa Barbara

**THE TASK AT HAND**:

- Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
- Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
- Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
- Building memorable relationships with hotel guests in line with our service standards
- Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
- Inputting guest information and payments into hotel software systems, such as Opera.
- Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
- Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
- Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
- Politely enforcing established policies and procedures.
- Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
- Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
- Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

**WHAT WE'RE LOOKING FOR**:

- Must possess a positive attitude.
- Must be energetic and outgoing.
- Must be service oriented.
- Must be a team player.
- Must be able to multi-task.
- Must possess excellent interpersonal, analytical, and organizational skills.
- Must have knowledge of basic arithmetic.
- Must have the ability to input data and access information on the computer.
- Must be able to work a flexible schedule and shifts - weekends & holidays as needed.
- Flexible schedule
- must be available to work a variety of shifts.
- Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Ability to input and access information in the property management system/computers/point of sales system.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Ability to prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with mínimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Must be able to stand for long periods of time.
- Must be able to push, pull or lift up to 25 lbs.
- Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
- Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

**WHAT'S IN IT FOR YOU**:

- A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one)
- Paid time off, holiday pay, and sick pay when you’re under the weather.
- Career advancement in an organization committed to helping star employees thrive.
- There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
- Professional development that sets you up for success across multiple hospitality career paths.
- A collaborative work environment where your creative ideas can come to fruition.
- Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
- Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workf