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Manager-digital Product Operations
2 months ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
**How will you make an impact in this role?**
We're looking for an experienced and dynamic digital Product Operations Manager to join the EDX Product Operations team. The Product Operations Manager will develop a broad understanding of all digital features and become a resident expert in order to serve as the primary contact for all things impacting the digital portfolio across the enterprise.
- Collaborate with LPM and Tech Portfolio to ensure synchronicity of roadmaps and strategic priorities
- Champion JIRA reporting and contribute to the evolution of JIRA standards/best practices in collaboration with engineering team.
- Lead PI ceremonies and other forums to develop and maintain robust communication across teams throughout the product development lifecycle.
- Serve as the liaison for Product Directors and Managers in navigating the prioritization process and ensuring capacity assessments and current prioritization statuses are captured accurately.
- Contribute to continual process improvement across the EDX Product team, including identifying process gaps and actively working on fixes/resolutions.
**Minimum Qualifications**
- Collaborative - our role is largely relationship-driven, working internally with Product, Design, and Engineering, and externally with partners and stakeholders.
- Results-minded & resourceful - with an appreciation of how to build products
- Analytical - ability to synthesize data relating to features, themes, and capacity.
- Proactive and enthusiastic - must be excited about the digital space and the external environment and a self-starter with a strong affinity to bring projects to a close quickly.
- Strategic thinker - ability to see both the big picture and the details and to translate business requirements into an actionable delivery plan
- Detail oriented & organized - active involvement in backlog development requires a process-driven mindset with a strong attention to detail and ability to manage details in an environment with changing priorities.
**Preferred Qualifications**
- Product Operations/Management or Engineering background
- Advanced knowledge of JIRA, PowerPoint, Excel, Word
- Fun and outgoing - we’re looking for someone who can contribute to the strong team culture of our co-located and diverse team
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development an
