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Intake Specialist

4 months ago

Mesa, United States Jewish Family & Children's Service Full time

_Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley._
- _**Bilingual (English-Spanish) Required**_

**Intake Specialist - Customer Service Referral Center**: The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.

Primary Duties:

- Receives incoming calls; determines whether requested services are available through JFCS; determines availability of funding source to support requested services.
- Schedules client intake appointments, verifies funding source data and obtains required authorizations.
- Creates Referral Demographic documents in NextGen EHR.
- Enters information into the tracking program.
- Remains aware of agency intake capacity limits and assists clients with accessing appropriate outside resources during those times when JFCS intake services may be closed or limited.
- Performs other related job tasks or responsibilities as assigned.

**Requirements**:

- High School diploma or GED
- Bilingual in Spanish & English; both spoken and written. _Pay Differential offered._
- Eligibility & Enrollment experience preferred.
- Previous experience working with DCS preferred.
- Experience using NextGen EMR preferred.
- Previous customer service or call center experience desirable.
- Must receive/maintain DPS fingerprint clearance.

**Benefits of Working with JFCS**:

- Bonus Programs for both full-time and part-time employees.
- Generous Employee Referral Bonuses for both the new-hire and the referring employee.
- FREE Primary HealthCare to all employees and every member of their household, regardless of relationship.
- Flexible Scheduling and Telehealth Flexibility for many positions.
- 401(k) Retirement Plan, with Company Match
- We offer tuition and clinical license reimbursement.
- Numerous professional development and career growth opportunities.
- Generous paid time off / sick time allocations
- Comprehensive Employee Benefits package, including medical, vision, dental, & more.
- Wellness Coaching
- Employee Assistance Program
- Eligibility for Loan Forgiveness Programs in many positions.

Pay: $16.00 - $17.50 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person