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Automotive Express Service Advisor

3 months ago

West Chester, United States Mercedes-Benz of West Chester Full time

**Company paid Dental, Vision, Short-term and Life Insurance coverage for our full-time employees**

**Employee Assistance Program (EAP) network available for our full-time employees and their dependents.**

**BENEFITS**:

- Medical coverage, including a HSA option, available
- Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
- Competitive Pay Plan
- 401(K) Plan with Company match after 6 months
- Paid Vacation & Holidays
- Five-Day work week (Closed Sundays)

**DAY-TO-DAY RESPONSIBILITIES OF THE SERVICE ADVISOR**:

- Generate service repair orders
- Close out customer invoices
- Friendly and knowledgeable customer service skills
- Verifiable Customer Satisfaction Index track record
- Make recommendations based on time and mileage
- Generate estimates for repairs and maintenance
- Keep customers informed of their vehicle status

**SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE SERVICE ADVISOR ROLE**:

- Self-motivated
- Team player
- Dependability
- Customer service skills
- Service excellence attitude
- Organization & Time Management Skills
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills

A valid State Driver’s License and ability to pass a pre-employment criminal background check are required for employment.

**We are An Equal Opportunity Employer**

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- Day shift

**Experience**:

- Automotive: 1 year (preferred)

Work Location: In person