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Patient Access Navigator Iii Prn
4 months ago
**About us**
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
**Short Description**
Other Qualifications:
Team player with a genuine interest in resolving customer issues.
- Must enjoy interacting and working collaboratively in a team environment.
Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills.
- Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly.
Must have excellent time management and organizational skills.
- Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
- Knowledge of EPIC systems a plus.
Must be able to work varied hours/shifts as business needs change and evolve.
- Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
Bilingual skills are a plus.
**Experience Required**
2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.
Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
**Education Requirements**
High School diploma or equivalent required.
**Special Requirements**
Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
Excellent escalation skills in handling customer complaints independently and assist co-workers with patient escalations; ability to support both quality and training programs.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Per Diem
Day
