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Patient Services Representative PRN

2 months ago


Camden, New Jersey, United States Cooper University Health Care Full time
About the Role

We are seeking a highly skilled Patient Services Representative to join our Labor and Delivery team on a PRN basis. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Provide quality patient scheduling and registration services
  • Ensure positive telephone etiquette and customer satisfaction
  • Serve as the front line contact person for all incoming patients
  • Greet, register, schedule, and collect point of service copays
  • Provide general information to patients and their families using AIDET
  • Must have the ability to be organized, take independent action, and project Cooper's values to both customers and coworkers
  • Serves as patient's non-clinical navigator during discharge coordination
Requirements
  • Computer literate
  • Excellent communication and customer service skills
  • Some knowledge of medical insurances
  • Knowledge of IDX helpful
  • Experience in a medical environment strongly preferred
Education and Certifications
  • High School Diploma or Equivalent required
  • All incumbents must satisfactorily complete a Cooper IDX training program
Work Schedule

PRN days, Saturdays or Sundays