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Customer Service Representative

4 months ago

Pomona, United States Brenntag Full time

**CUSTOMER SERVICE REPRESENTATIVE**:
Our team is looking for a Customer Service Representative who will be responsible for internal sales administration and coordination in line with the company’s customer value proposition.

**YOUR ROLE & RESPONSIBILITIES**: Check and confirm all received orders

Sales order processing - accurate capturing and processing of sales orders onto ERP system

Report discrepancies with sales orders in terms of margins, stock levels, etc.

Back order monitoring and processing

Assist Product Managers with inventory management by monitoring and reporting unusual orders, new opportunities and customer requirements in terms of usage, quantity, etc.

Ongoing communication with AM’s and PM’s to ensure optimisation of stock availability

Liaise with customers and operations on the tracking and progress of deliveries, informing customers of any unforeseen delays

Handle customer queries and enquiries.

Provide feedback to Account Managers, on customer activities/complaints concerning their portfolio of customers.

Identify sales leads and refer to relevant Account Managers

Minimise daily operational costs and wastage (credit notes)

Build and maintain relationships with internal and external customers

Maintain customer service and quality standards.

Weekly and monthly reporting according to required standards.

Up-to-date and accurate document management

Compliance with company implemented policies, procedures Safety, Health and Environment standards

**YOUR PROFILE**:
Matric or NQF Equivalent.
Diploma/National certificate in business administration preferred
2-4 years, experience in chemical industry advantageous
Must be computer literate in MS office.
Working knowledge of SAP advantageous.

**OUR OFFER**:
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**INTERESTED?**: