Customer Service Representative

2 weeks ago


Pomona, California, United States GrowthWise Search Partners Full time
Your Role:
As a Customer Service Representative in the automotive sector, you will engage directly with clients to assist them with their auto parts inquiries.

Position Overview:

In this position, you will be the first point of contact for customers visiting the store, providing essential support for their automotive needs.


Key Responsibilities:
1. Welcome customers upon their arrival at the store.
2. Address customer inquiries and deliver exceptional support to fulfill their auto parts requirements.
3. Facilitate transactions and ensure a smooth checkout process.

4. Collaborate with the team on housekeeping, maintenance, and other tasks as assigned (this may include cleaning, moving heavy items, and maintaining store appearance).

5. Recognize when customer issues require management intervention.
6. Adhere to loss prevention, risk management, quality control, and accurate cash handling protocols.

Essential Skills & Qualifications:
- Positive demeanor and a passion for customer interaction.
- Capability to lift heavy items, such as tires and batteries, weighing up to 50 lbs.
- Dependable transportation and a commitment to punctuality and consistent scheduling.
- Ability to learn and identify automotive parts to assist customers effectively.
- Flexibility to work retail hours, including weekends and holidays.
- Willingness to engage in hands-on tasks.
- Proficiency in reading, writing, and speaking English.
- Bilingual in Spanish is a plus but not mandatory.
- Previous experience in a retail setting is advantageous but not required.

Compensation:
$16.50 per hour, with opportunities for overtime and significant potential for salary increases.

Comprehensive benefits package includes Medical, Dental, and Vision Insurance, life insurance at no cost, paid vacation, and sick leave.


Work Environment:
Exposure to outdoor conditions during necessary tasks.
Regular activities include sitting, standing, bending, and walking to ensure excellent customer service and complete vehicle processing duties.

About GrowthWise Search Partners:
GrowthWise Search Partners is recognized for its commitment to excellence in the self-service auto parts industry. Our founders bring extensive expertise, having developed a company that excels in service, operations, and innovative technology. We are expanding rapidly and are in search of dedicated professionals to join our journey.

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