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Customer Service Representative/call Center

2 months ago

North Chicago, United States SSI Full time

SELECT SOURCE INTERNATIONAL

Select Source International (SSI) has been serving major corporations for more than 15 years. At SSI, we believe in building a corporation with only the strongest and most capable individuals. Our world-class consultants have the expertise to meet our clients’ demands. Here at SSI, we pride ourselves on the fundamental belief that our team is essential to our company's growth. We assist our consultants every step of the way in order to match them to the best possible position for their skills.

**Job Title**: Customer Service Representative/Call center

**Location**: North Chicago, IL

**Duration**:6 Months

Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department.

Representative may work with wholesalers, hospitals, Direct to physician, and serialized product costumers.

Objectives are: processing EDI, phone, mail, or fax orders; direct communication with multiple stakeholders, sales force, other internal departments; follow complete customer inquiries or complaint activities through to resolution.

Interact with warehouse and transportation teams to resolve inquiries concerning shipping discrepancies.

**Responsibilities**:

- Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation, and others.
- Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.
- Serve as the customer's advocate and liaison to quickly and fairly resolve service problems for customers.
- Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.
- Process and satisfactorily close customer Inquiries within designated time-frame
- Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.
- Implement specific sales promotional strategies and programs as directed by sales management.

Experience/education
- High School diploma or GED equivalent
- 2+ years customer service experience

Top 3-5 skills requirements
- SAP order entry experience
- Call Center / Phone experience - approximately 10-20 calls per day (volume varies) regarding orders, inquiries
- Excel experience -intermediate (does not need v-lookups or pivot table experience)
- Good verbal and written skills
- High School diploma or GED equivalent
- Problem solving skills

Nice to have (but not required)
- Pharma Industry Experience Customer Service

Best Regards,

Deepak Singh Tomar

Cell: 612-474-9508

Deepakt(at)selectsourceintl(dot)com

13911 Ridgedale Drive Suite 230 Minnetonka, Minnesota 55305

Disclaimer: Select Source International (SSI) does not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability, age, sexual preference or any other protected status designated by federal, state or local law. It is SSI’s policy to affirmatively recruit, hire, train, assign, transfer, evaluate, compensate, provide benefits, promote, demote, layoff, recall, and terminate employees on their own abilities, achievements and experiences. This policy applies to all SSI employee activities. SSI encourages diversity in hiring, recognizing that this enriches the work environment for all SSI associates and that a broad variety of perspectives enhances decision-making and creativity.

SSI is an Equal Opportunity Employer.

**Job Types**: Full-time, Contract

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Experience level:

- 2 years

Shift:

- 8 hour shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Pharma industry: 1 year (preferred)
- SAP order entry: 2 years (preferred)
- Customer service: 2 years (preferred)
- electronic data interchange (EDI): 1 year (preferred)

Work Location: In person