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Help Desk Technician

3 months ago

Phoenix, United States Gothic Landscape, Inc. Full time

**Are you our next great Help Desk Technician?**

**Highlights of what our **_Help Desk Technician_** will do**:

- Exhibits excellent communication and interpersonal skills.
- Demonstrated ability to resolve difficult technical issues with limited information.
- Provide help desk support and resolve problems to the end user’s satisfaction.
- Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices.
- Monitor, respond and resolve incidents in our Zendesk Ticketing system while ensuring SLA performance metrics are met.
- Strong understanding of Windows 10/11 operating system.
- Solid understanding of Active Directory, Exchange and File Administration.
- Comfortable replacing hard drives, memory and other computer components.
- Onboarding / offboarding users.
- Maintain inventory of all equipment, software and software licenses
- Perform timely workstation hardware and software upgrades as required
- Ability to work independently with limited oversight.
- Provide support for multiple locations.
- Remote site visits may also include overnight stay.
- Installing, moving, equipment that may weigh up to 50 lbs.
- Some night, weekend support and out of state travel.

**Are you the right fit for this role?**
- **Skills & experience that are necessary as a **_Help Desk Technician_** will include, but not limited to**:

- Bachelor’s degree
- 1-2 years of relevant help desk support experience
- Bachelor’s Degree in Information Systems, Business, Communications or related field (preferred)
- **Bilingual in English/Spanish is required.**

**Perks & Pluses**:

- Medical, Dental, Vision, FSA
- 401(k) with company match.
- 9 paid holidays per year.
- Paid vacation and sick leave

**OUR EEO POLICY