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Logistics Customer Support Coordinator

2 months ago

Madison, United States Innovative Freight Systems Full time

_Innovation is in our name - here at IFS we harness an environment in which employees are given the tools and resources to challenge the status quo, push boundaries and achieve growth._

Innovative Freight Systems (IFS) is a final mile logistics company specializing in the delivery of appliances and home electronics for major retailers nationwide. We take pride in providing our clients with an exceptional experience and that experience starts with our biggest asset - **our team.**

We are a growing, family organized company currently seeking an innovative, highly motivated, and self-driven individual to join our team as a Logistics Support Coordinator. The role is remote with some on site work in **Madison, WI** with the opportunity for relocation and growth within the company. Hiring for both full time and part time positions.

At IFS, we provide our team with the tools and resources to manage a successful delivery/installation operation and build a career you can be proud of.

**Responsibilities include, but are not limited to**:

- Monitor daily routes through Excel based tracking system
- Use proprietary Order Management Software to review notes/photos from installation appointments to validate completion and customer satisfaction
- Communicate with contracted individuals, consumer and retail client via phone to ensure order completion and customer satisfaction
- Gain entry level knowledge on the appliance installation process to be able to help guide customers experience
- Be able to proficiently work remotely

**Qualifications**:

- 2 years of work-related experience (customer service or appliance installation/sales)
- Strong business acumen
- Exceptional communication and administrative skills
- Positive attitude with the ability to multitask
- Proficient in Excel and other Microsoft suites
- Bachelors in logistics support, business or related field - preferred not required
- Experience using Descartes or similar routing systems - preferred not required

**Pay/Benefits**:

- Pay Range $14.00 - $16.00 starting hourly pay
- Paid Vacation after one year
- 401k with employer match

**Job Types**: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Weekends as needed

Ability to Relocate:

- Madison, WI 53718: Relocate before starting work (required)

Work Location: Hybrid remote in Madison, WI 53718

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