Office Associate

3 weeks ago

Elk Grove Village, United States ArtVidar Cabinetry INC. Full time

**Company Overview**:Artvidar Cabinetry, a leading wholesale and distributor of high-quality cabinets, is seeking a detail-oriented and customer-focused individual to join our team as a Warehouse Office Associate. As a vital member of our operations, this role involves managing order processing, returns, and ensuring seamless communication with customers.

**Order Processing**:

- Receive and process customer orders accurately and efficiently.
- Utilize QuickBooks Desktop software to manage and track inventory.
- Collaborate with the warehouse team to ensure timely order fulfillment.

**Returns and Replacements**:

- Handle return and replacement requests from customers.
- Verify returned products and process necessary paperwork.
- Coordinate with the warehouse team to manage inventory adjustments.

**Customer Service**:

- Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Communicate with customers to confirm orders, provide updates, and resolve issues.
- Ensure a positive customer experience throughout the order fulfillment process.

**Data Entry and Record Keeping**:

- Maintain accurate records of inventory, orders, and returns in QuickBooks Desktop.
- Generate tables/reports as needed to track warehouse performance and identify areas for improvement.
- Perform regular audits to ensure data accuracy.

**Collaboration**:

- Work closely with the warehouse team to optimize workflow and efficiency.
- Communicate effectively with other departments to address cross-functional needs.
- Contribute to a positive and collaborative work environment.

**Qualifications**:
**1. Experience**:

- Previous experience in warehouse operations and order processing.
- Proficiency in using QuickBooks Desktop software for inventory management.

**2. Technical Skills**:

- Experienced with Quickbooks (desktop version recommended)
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with other relevant software and tools.

**3. Customer Service**:

- Strong interpersonal and communication skills.
- Ability to handle customer inquiries and concerns with professionalism and courtesy.

**4. Organizational Skills**:

- Detail-oriented with excellent organizational and multitasking abilities.
- Capable of managing time efficiently in a fast-paced environment.

Qualifications:

- High school diploma or equivalent
- Previous experience in a distribution center or warehouse environment preferred
- Familiarity with warehouse management systems (WMS) and RF scanners

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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