Tech Associate

2 weeks ago

Elk Grove Village, United States Dolphin Merchant Services Full time

**Tech Associate Needed**

**Job Summary**

Type of of work

Program hardware, repairs of hardware, support on phone and zoom, on-site repairs. Install new hardware setup related to payment industry like point of sale, ATMs credit etc update online store equipments, prefer to be IT savvy to do basic postings online and setting website works etc

Services provide to customer Atms, Airvac system, credit card services, POS..

Needs car and be able to go to on site Jobs' as needed

**What you'll be doing**:

- Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification.
- Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base.
- Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges.
- Serve as an escalation point for internal customers and work on time sensitive matters with advanced technical issues and provide detailed information on solutioning.
- Serve as backup to Technical Support 1 queues as assigned.
- Complete assigned tasks within the TES Workflow. As well as self manage time required to complete tasks.
- Maintain the set goals for adherence, tickets and projects.

**Duties and Responsibilities**
- Further develops knowledge and familiarization of products, policies, and procedures for a wide variety of clients and maintains an understanding of association guidelines and compliance by regularly referring to online manuals and specific client training required to resolve merchants inquiries.
- Update potential customer information in our CRM system
- Creating invoices in an electronic environment; monitor and make changes for many special and varied billing arrangements
- Troubleshoot and respond to customer and internal questions regarding merchant POS (point of sale) processing
- Follow communication “scripts” when handling different topics for reference guide and best practices.
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend trainings to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets, Meet strict daily deadlines while insuring accuracy
- Independently and responsively communicate with management and customers to effectively assist and resolve issues, both pricing and reconciliations
- Maintain metric goals, communicate issues, concerns and suggestions effectively
- Contribute to team effort by accomplishing related results as needed
- Participate in servicing, growing and retaining the customer portfolio.
- Assist and educate new and existing customers on available servicing technology which includes online portals and mobile technology.
- Resolve customer issues with tact and diplomacy.
- May be responsible for opening and closing the office as needed.
- Participate in outbound calling and other sales related activities.

**What we need from you**:

- High school diploma or equivalent.
- Minimum two (2) years’ experience in a technical support, internal help desk, or desktop support role
- REQUIRED
- Minimum 6 months’ experience with a payments company in a technical support, customer support, or help desk role.Preferred
- Strong technical aptitude and ability to explain processes to others.
- Ability to adapt quickly to change and manage stress effectively.
- Excellent problem solving skills with the ability to quickly learn new software, operating systems and processing methods/platforms.
- Ability to complete tasks with mínimal guidance.
- Ability to accept/implement coaching feedback in order to achieve individual and team performance goals.
- Professional and clear communication skills - verbal and written Ability to quickly learn and adapt to changing technology and priorities
- Self-starter, attention to detail, well-organized, and strong problem-solving abilities
- Ability to adapt in a growing and diverse environment
- Ability to work effectively on a team, independently, and collaborate with other departments
- Proficient computer skills
- B2B experience required

**Compensation & Benefits**:

- Full-Time employment
- Health benefits
- Training and career growth opportunity
- 40k to 50k income

**COVID-19 Precaution(s)**:

- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Compensation package:

- Hourly pay

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Technical support: 2 years (required)
- merchant service: 2 years (required)

Ability to Commute:

- Elk Grove Village, IL (required)

Ability to Relocate:

- Elk Grove Village, IL: Relocate before starti

  • Operations Associate

    7 days ago

    Elk Grove, United States Tramec Sloan, LLC Full time

    Cim. Tech Plastics, a division of TRAMEC Holdings is currently seeking an Operations Associate to manage molding operations located in Elk Grove Village IL. Cim. Tech is a part of the Tramec Holdings family, which has facilities located throughout th Operations Associate, Operations, Equipment Maintenance, Associate, Manufacturing

  • Maintenance Tech II

    5 days ago

    Elk Grove Village, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Maintenance Technician (also known as Equipment Repair Specialist, Machine Maintenance Technician), you'll perform mid to expert level break-fix and preventative maintenance. This includes diagnosing problems, dismantling devices to remove defective parts, adjusting functional parts of devices and control...

  • Echocardiography Technologist ECHO

    4 days ago

    Elk Grove Village, United States Ascension Full time

    Job DescriptionDetails Department: Diagnostic Cardiology Schedule: PRN, Day shift rotating weekends and on callHospital: Ascension Alexian Brothers Medical CenterLocation: Elk Grove Village, ILBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability...

  • Rheumatologist

    4 weeks ago

    Elk Grove Village, United States Illinois Bone & Joint Institute Full time

    Illinois Bone and Joint Institute is expanding its Rheumatology Practice and seeks a new associate to join our group of 7 well respected members of the Chicago Rheumatology Community.The Illinois Bone and Joint Institute is the largest physician-owned and directed musculoskeletal practice in Illinois, comprised of Orthopedists, Rheumatologists, Podiatrists,...

  • Echocardiography Technologist ECHO

    3 weeks ago

    Elk Grove Village, United States Ascension Full time

    Details Department: Diagnostic Cardiology Schedule: PRN, Day shift rotating weekends and on callHospital: Ascension Alexian Brothers Medical CenterLocation: Elk Grove Village, ILBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee...

  • Echocardiography Technologist ECHO

    2 weeks ago

    Elk Grove Village, United States Ascension Full time

    Details Department: Diagnostic Cardiology Schedule: PRN, Day shift rotating weekends and on callHospital: Ascension Alexian Brothers Medical CenterLocation: Elk Grove Village, ILBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee...

  • Echocardiography Technologist ECHO

    3 weeks ago

    Elk Grove Village, United States Ascension Full time

    Details Department: Diagnostic Cardiology Schedule: PRN, Day shift rotating weekends and on callHospital: Ascension Alexian Brothers Medical CenterLocation: Elk Grove Village, ILBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee...

  • Rheumatologist

    4 weeks ago

    Elk Grove Village, Illinois, United States Illinois Bone & Joint Institute Full time

    Illinois Bone and Joint Institute is expanding its Rheumatology Practice and seeks a new associate to join our group of 7 well respected members of the Chicago Rheumatology Community.The Illinois Bone and Joint Institute is the largest physician-owned and directed musculoskeletal practice in Illinois, comprised of Orthopedists, Rheumatologists, Podiatrists,...

  • Patient Care Technician CNA PCT

    2 weeks ago

    Elk Grove Village, United States Ascension Health Full time

    Details * Sign-on bonus: $5,000.00 * Department: Cardican Cath Lab * Schedule: Full-time, Monday - Friday day shift, holiday requirement * Hospital: Ascension Alexian Brothers * Location: Elk Grove Village, Illinois Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match...

  • Patient Care Technician CNA PCT

    5 days ago

    Elk Grove Village, United States Ascension Health Full time

    Details * Sign-on bonus: $5,000.00 * Department: Cardiac Cath Lab * Schedule: Full-time, Monday - Friday day shift, no weekends, no holiday requirement * Hospital: Ascension Alexian Brothers * Location: Elk Grove Village, Illinois Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match...

  • Patient Care Technician CNA PCT

    2 weeks ago

    Elk Grove Village, United States Ascension Health Full time

    Details * Sign-on bonus: $5,000.00 for Full-time, $2,500.00 for Part-time * Department: Acute Inpatient Rehab * Schedule: Various shifts and hours available; rotating weekends and holidays * Hospital: Ascension Alexian Rehabilitation Hospital * Location: 935 Biesner Road, Elk Grove Village, IL 60007 Benefits Paid time off (PTO) Various health insurance...

  • Engineering Team Lead

    1 day ago

    Elk Grove Village, United States HirexHire Full time

    Job DescriptionJob DescriptionABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the...

  • Engineering Team Lead

    2 days ago

    Elk Grove Village, United States HirexHire Full time

    Job DescriptionJob DescriptionABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the...

  • Pressure Washer Technician

    2 weeks ago

    Elk Grove, United States Kept Companies Full time

    Job DescriptionJob DescriptionSalary: We are the nation’s largest cleaning and pressure washing company with over 100 locations. We have immediate openings for Pressure Washer Technicians in your area.Kept companies Provides Environmentally Friendly Cleaning Services.Work is available starting immediately for Pressure Washer Technicians for pressure...

  • Echocardiography Technologist ECHO

    3 weeks ago

    Elk Grove Village, IL, 60007, DuPage County, IL, United States Ascension Full time

    Details Department: Diagnostic Cardiology Schedule: PRN, Day shift rotating weekends and on callHospital: Ascension Alexian Brothers Medical CenterLocation: Elk Grove Village, ILBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee...

  • Accounts Receivable Associate

    1 week ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Job Type Full-time Description Position Overview: The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a company that improves the health and wellness of its customers. Under the direction of the Accounting Manager, the Accounts Receivable Associate is someone who will perform a variety of...

  • Accounts Receivable Associate

    2 weeks ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Job DescriptionJob DescriptionDescription:Position Overview:The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a company that improves the health and wellness of its customers. Under the direction of the Accounting Manager, the Accounts Receivable Associate is someone who will perform a...

  • Accounts Receivable Associate

    1 week ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Job DescriptionJob DescriptionDescription:Position Overview:The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a company that improves the health and wellness of its customers. Under the direction of the Accounting Manager, the Accounts Receivable Associate is someone who will perform a...

  • Accounts Receivable Associate

    7 days ago

    Cottage Grove, United States Johnson Health Tech Companies Full time

    Job DescriptionJob DescriptionDescription:Position Overview:The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a company that improves the health and wellness of its customers. Under the direction of the Accounting Manager, the Accounts Receivable Associate is someone who will perform a...

  • Solder Technician

    3 weeks ago

    Maple Grove, Minnesota, United States PDS Tech Commercial, Inc. Full time

    PDS Tech Commercial is seeking qualified Solder Technicians for 1st shift in Maple Grove MNIt is time to put those soldering skills to work. PDS Tech Commercial, in partnership with an industry leader in electromechanical, manufacturing, engineering, and supply chain solutions is looking to add to their soldering team in the Maple Grove market.This amazing...