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Customer Service Manager

4 months ago

Vista, United States Meal Prep Sunday San Diego Full time

Are you ready to join a rapidly expanding Meal Prep company? We hold the belief that sincere and human connections enhance the quality of people's lives, particularly those who are part of our team. Meal Prep Sunday is the largest Meal Prep Company in Southern California, based in Vista, preparing over 30,000 dishes weekly. You'll have the opportunity to work with an experienced company during an exciting phase of growth and be guided by a culture of unwavering commitment to excellence. Our journey is one of continuous improvement, always striving to transcend from good to great, be a part of a workplace where differences are not just accepted but embraced

This isn’t just your next job, the work you will do here holds significance, we're seeking a highly motivated and ambitious individual to join our passionate team as a Customer Service Manager.

**Job Summary**:
***

**Monday to Friday**

Rotating weekends

**Salary: $23 - $28**

**Responsibilities**:

- Implement and enforce communication protocols to streamline interactions and enhance customer satisfaction.
- Actively listen to customer feedback, identify recurring patterns, and communicate valuable insights to the product development and quality assurance teams.
- Develop and implement problem-solving strategies to enhance the team's ability to provide effective solutions.
- Maintain accurate and detailed records of customer interactions and transactions using our CRM software.
- Implement and oversee quality assurance measures to ensure a consistently high level of service.
- Conduct regular training sessions for customer service representatives, focusing on skill enhancement, product knowledge, and effective communication techniques.

**A successful Customer Service Manager will have**:

- 3+years of experience in Managing Position in Customer Service / Call Service
- Demonstrated leadership experience in managing and leading a customer service team.
- Strategic thinking and the ability to contribute to long-term planning for the improvement of customer service processes and outcomes.
- Effective problem-solving, addressing customer issues, and implementing solutions to enhance overall satisfaction.
- Perform detailed daily record keeping and reporting
- Excellent communication skills, both written and verbal, to effectively interact with team members, other departments, and customers.
- Experience in a fast-paced environment

**Our benefits**:

- Flexible Schedule options to support work-life balance.
- Paid Vacation and Sick Days
- Paid Training opportunities for continuous professional development.
- Referral Bonus Eligible
- Enjoy substantial employee discounts on our meal prep services.

**A successful Customer Service Manager will have**:
3+years of experience in Managing Position in Customer Service / Call Service

Demonstrated leadership experience in managing and leading a customer service team.

Strategic thinking and the ability to contribute to long-term planning for the improvement of customer service processes and outcomes.

Effective problem-solving, addressing customer issues, and implementing solutions to enhance overall satisfaction.

Perform detailed daily record keeping and reporting

Excellent communication skills, both written and verbal, to effectively interact with team members, other departments, and customers.

Experience in a fast-paced environment

**Our benefits**:
Flexible Schedule options to support work-life balance.

Paid Vacation and Sick Days

Paid Training opportunities for continuous professional development.

Referral Bonus Eligible

Enjoy substantial employee discounts on our meal prep services.

Pay: $23.00 - $28.00 per hour

Expected hours: 38 - 45 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person